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Old 06-13-2009, 07:48 AM   #1 (permalink)
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Default Disconnected with hotmail account help !

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Dear,
I just have this problem 2 days ago. My email from hotmail account won't come to my BB anymore. After I hv received the email from blackberry.com they wanted me to set up something on it but i kind like not understand.
Does anyone hv any experiences about this ?
How can I solve this problem ?
Many thanks !
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Old 06-13-2009, 07:58 AM   #2 (permalink)
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AIMOO - You need to log on to your BIS account and reset your password there. Unforunately both BIS and Hotmail have been acting up all week long. I have reset mine 3 times and it is still squirrelly. Not sure what the issue with BIS is but Hotmail is in the process of revamping their E-mail system & protocols so I anticipate glitches for several weeks.

Just log on to your BIS account and either reset your password or delete the account and then set it back up again. The later is what worked best for me...for a while anyway!

David
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Old 06-13-2009, 08:00 AM   #3 (permalink)
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Wirelessly posted (8820)

You should be able to reactivate from the handset (manage internet email icon). Just enter you password and save. That's what I did.
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Old 06-13-2009, 08:00 AM   #4 (permalink)
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Wirelessly posted (9530; (I'm mobile) MF231; 35h)

You need to simply login to your BlackBerry email setup and re validate your pasword for the hotmail account
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Old 06-13-2009, 08:03 AM   #5 (permalink)
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Wirelessly posted (8820)

By the way, regading tha email, microsoft requires the user to reactivate the BIS hotmail/windows live address every 60 or 90 days or whatever it is. RIM sends a reminder when the time comes, which is nice. Sounds like that is what you received.
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Old 06-13-2009, 08:19 AM   #6 (permalink)
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Default Notice issued by HOTMAIL

This is the notice issued by HOTMAIL on 06-04-09:

Dear Windows Live Hotmail Customer,

You are receiving this note because you have used Microsoft Office Outlook, Outlook Express, or Entourage to view your Windows Live Hotmail®. Microsoft is changing the way these programs access Hotmail e-mail which will require you to take action.
To continue to receive e-mail from your Hotmail account, please select one of the alternative solutions below before September 1, 2009. After this day, new e-mail can only be delivered to your mail programs through the following alternative solutions.
If you use Microsoft Office Outlook to view Hotmail, you can download free Office Outlook Connector to continue accessing your Windows Live Hotmail within Outlook 2003 or 2007. If you're using Outlook 2002, you will need to change the settings on your program to access your Hotmail. Click here to learn more.
If you use Outlook Express to view Hotmail, you can choose to download free Windows Live Mail (recommended) or change the settings on your program to access your Hotmail within Outlook Express. Click here to learn more about your options.
If you use Entourage to view Hotmail, you can change the settings in your program to view your e-mail. Click here to learn more.
Don't know what you're using to view Hotmail? Have more questions? View the FAQ page or visit the Community Forum.
Why is this happening? Outlook, Outlook Express, and Entourage use a legacy communications method (known as the DAV protocol) to access Hotmail. Because the DAV protocol is not optimally suited for programs to access large inboxes such as Hotmail which now provides users ever-growing storage*, new alternatives have been built. Last year, customers asked us to postpone plans to retire the DAV protocol until more options were available. Now that these options (including the POP3 protocol) are available, we are ready to retire the DAV protocol.
Thank you for using Windows Live Hotmail.
Sincerely,

Your Windows Live Hotmail Team
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Old 06-13-2009, 08:23 AM   #7 (permalink)
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vooooo thank you all I am not can access to my hotmail happy now big thanks !
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