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Old 06-15-2009, 06:33 PM   #1 (permalink)
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Hi all. I just got a Bold a few days ago. BB #4 for me. I've been on the iPhone Kool Aid for almost 2 years. It's just awesome to be back on a device that works perfectly and that you can actually conduct business on.

Anyway... I'm having trouble getting audible alerts to work with BB Messenger. Is there a way to get my Bold to play an alert sound when I get a BB Messenger message?

Thanks
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Old 06-15-2009, 07:10 PM   #2 (permalink)
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Make sure that the Volume option within the profile is not set to MUTE. Even though you have set a Tone, you need to unmute the volume.
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Old 06-15-2009, 10:55 PM   #3 (permalink)
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Yeah... The profile is set to normal. When I get calls the phone rings. When I get SMS and MMS the phone beeps. Just no sound for BBMessenger messages.
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Old 06-15-2009, 11:12 PM   #4 (permalink)
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And you checked that the volume is not on mute?
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Old 06-15-2009, 11:14 PM   #5 (permalink)
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yup. I checked. Volume isn't muted. I don't know what it could be
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Old 06-15-2009, 11:49 PM   #6 (permalink)
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Originally Posted by 208GadgetGeek View Post
yup. I checked. Volume isn't muted. I don't know what it could be
Ok, lets make sure we're on the same page. You're going into "profiles" and then clicking on advanced, edit, and the "profile" you want to change, and then clicking on BB Messenger alert? Then setting it to "tone", choosing the ring tone, and then volume something other than "mute"?
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Old 06-16-2009, 06:31 AM   #7 (permalink)
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Number of beeps should also be set to at least 1 and you should set this up in both the the BlackBerry Messenger Alert and BlackBerry Messenger New Message.
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Old 06-16-2009, 09:50 AM   #8 (permalink)
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mine has to be set to "Available" to beep when I receive a BB message through BB messenger. But my friend's bold beeps even if his status is "Unavailable"
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Old 06-16-2009, 11:54 AM   #9 (permalink)
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Oh yeah!!!!! I found it. It was hard to find though. I went to profiles>advanced>Edit- then I got the option to change the alert tones for everything! Messenger, SMS, MMS, Facebook, Twitter etc...
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Old 06-16-2009, 11:56 AM   #10 (permalink)
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...And I kind of follow what kirrinjones was saying a few posts earlier. The volume was set to mute for Messenger. It wasn't the easiest thing to find and edit though...
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Old 06-16-2009, 12:00 PM   #11 (permalink)
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Glad that you found it and got it all sorted out.
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