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Old 06-19-2009, 02:13 AM   #1 (permalink)
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Hi, yesterday my director's Bold had some type of software corruption (i think the theme). Everytime we restart the device, this error comes up:
uncaught exception: java.lang.NullPointerException
I therefore got another Bold and did a device copy. All went well. Even the password worked.

This morning he is trying to unlock the device but it's getting incorrect password. He already tried it 5/10. He is on a BIS from our local Carrier GO. Is there a way i can reset this password without him losing anything?

Old 06-19-2009, 05:05 AM   #2 (permalink)
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if i'm not mistaken, if the password doesn't work then you have to wipe your device. i'm sure you must be having a backup if you switched phones?

i think this is the only solution, i'm not a 100%.
Old 06-19-2009, 12:39 PM   #3 (permalink)
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Dudette is right. Once a password is set, the only way to unlock or remove it is entering the current password or wiping the phone. Hopfully you have a back-up.

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Old 06-19-2009, 12:44 PM   #4 (permalink)
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Is there a chance he has caps or num lock on? Has he entered BlackBerry yet?

I would have him try removing the battery and trying again.
The difference between stupidity and genius is that genius has its limits.
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Too many people miss the silver lining because they're expecting gold.
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