I was using my blackberry this morning and on the Blackberry World store when it said one of my apps had a new version available (Viigo). Installed the version and after the install happened I got the typical screen saying that in order to complete the installation, the BB would need to be reset. I clicked on Reset Now and the screen when black (like normal), the red indicator light went on (like normal) and then the white screed with the little square stop watch came on (again, like normal) after about 30 seconds the screen goes black and the process starts over. It has been doing this for about 30 minutes. I have tried pulling the battery but that doesn't help either.

Does anyone know any keys you can press to get up a diagnostic screen or something to get the BB to abandon the install (I assume that is the problem) or any other suggestions?

Thanks in advance.

Ouch.

Do you have a recent backup of your device data on your PC?

For now, simply download the most recent OS for the 9000 to your PC and install it, and follow the directions to load it.
http://www.blackberryforums.com/gene...rk-choice.html

If the BB won't connect or show as connected, you will need JLCmder.
How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ

Thanks. Fortunately my BB is connected to a BES system at my office. As a result, I have copies of all the data that is on my BB, but unfortunately no backup. The other problem with a BES is that I cannot reinstall the device myself because if I do, it will need to be reintegrated into the BES. The problem is today is a holiday in Canada and therefore I can't reach anyone in my IS department. I was hoping of a less drastic way of dealing with the problem. This is about the first day in 9 years that I have been without a BB. I am starting to panic.

Anyone else have any ideas?

There are no other ideas. Unfortunatly your only options is to follow the advise of JSanders and bite the bullet. After the phone is working again, bring it to your IT department and they will readd it to the BES server.