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Old 07-15-2009, 03:38 PM   #1 (permalink)
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Default No wi-fi or email setup option!!!

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Hi all,

Im new to Blackberry and im struggling to setup my personal email & connect to my home wi-fi network..

Email SetUp
Using the wizard, the only option i get is to setup email using BB enterprise server......

WiFi
I dont have the option for wifi.. I think its supposed to be in 'Manage Connections' but i dont get the wifi option.. I only get 'Mobile Network' & 'Bluetooth'

Am i missing something??
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Old 07-15-2009, 05:43 PM   #2 (permalink)
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Try a battery pull to see if those come back. Also click the menu button, then show all and see if the personal email setup icons shows up. If not, reload your os.
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Old 07-15-2009, 06:06 PM   #3 (permalink)
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Wirelessly posted (bold 9000)

When I had the personal email set up problem I didn't have it activated with the network correctly. I have a email from att about this
Attached is the information referenced during your discussion today with an AT&T representative. If you have any questions, please refer to our online support site at http://att.com/wireless or contact AT&T at 1-800-331-0500.Please do not respond to this e-mail. This mailbox is not monitored and does not accept mail.Change the Device Currently Used with BlackBerry Internet Service from the RIM BlackBerry Device WebsiteLast Updated: 05/20/2009Troubleshooting Steps SUBJECT:Change the Device Currently Used with BlackBerry Internet Service from the RIM BlackBerry Device WebsiteUpdate or Upgrade PINxand IMEI using BlackBerry Internet Service from the RIM BlackBerry Device WebsiteSYMPTOM:Replacement RIM BlackBerry EquipmentAn account already exists for this PINADVISORY:The device used with BlackBerry Internet Service may also be changed from a computer.FIX:Prerequisites?• RIM BlackBerry data rate plan. • A BlackBerry Internet Service accountxmust already be created from a device | from a computer. • Verify one of the following connections is established: ?? AT&Txwirelessxdataxnetworkxattach ? Wi-Fix(non-AT&T)xnetworkxattach ? Auto login users with a replacement or upgraded device1. Insert the SIM card from the previous device into the new device.2. From the new device, access the BlackBerry Internet Service.3. Scroll to and select Yes.xxx4. A confirmation message will be displayed. Scroll to and select OK.xxx5. All integrated e-mail accounts must be reverified. Type the password, then scroll to and select OK.xxx6. The e-mail accounts screen will be displayed.x Classic login users with a replacement or upgraded deviceNOTE: Classig login users can also update their device from a computer.1. Insert the SIM card into the original device.NOTE: If the SIM is inserted into a new device, accessing BlackBerry Internet Service will prompt users to create a new account.2. From the original device, access the BlackBerry Internet Service.3. Scroll to and select Change Device.xxx4. Enter the new device's PIN and IMEI, then select Save.NOTE: To find the PIN and IMEI, click here.xxxx5. A confirmation message will be displayed.xSelect OK.x Users with a different device andxSIM card• Classic loginx must update the device from a computer.• Automatic loginx must contact customer care at 1-800-331-0500.IMPORTANT: Users only need to contact customer care if utilizing a BlackBerry hosted email account (username@att.blackberry.com).x Otherwise, simply re integrate the desired email accounts via the device. If further assistance is needed, pleasexcontactxCustomerxCare.This message, including any offer and attachments, is intended for the named recipient and may contain confidential information. No other person should rely on any offer or information in this message. If you are not the named recipient, please immediately delete this message.
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Old 11-22-2009, 02:10 PM   #4 (permalink)
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what about the missing wi-fi option on BOLD?

is it because of the IT Policy? the BB concerned is a MTS (russian operator) and the somehow remove wi-fi option from Manage Connections menu.

how can I use wi-fi? is there a way?

many thanks in advance
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Old 11-22-2009, 02:19 PM   #5 (permalink)
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go to options and there should be wifi in there.
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Old 11-22-2009, 02:31 PM   #6 (permalink)
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but it is not there ;(
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Old 11-22-2009, 02:32 PM   #7 (permalink)
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neither in options there is no "wi-fi connections", nor in "manage connections" it is
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Old 11-22-2009, 02:40 PM   #8 (permalink)
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So, look at Options > About, what is the model number of the device list there?
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Old 11-22-2009, 02:52 PM   #9 (permalink)
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Quote:
Originally Posted by JSanders View Post
So, look at Options > About, what is the model number of the device list there?
bold 9000
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Old 11-22-2009, 02:57 PM   #10 (permalink)
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option>about says the following:
Blackberry 9000
3G wi-fi v 4.6.0.247
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Old 11-22-2009, 03:01 PM   #11 (permalink)
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therefore I thought that wi-fi was hidden by the phone company, but the hardware for wi-fi is there.

remember there is a how-to on showing the BBMaps which is sometime hidden by some operators. (on this device it is hidden as well by the way)

I think it is a similar situation here.

can you tell me what to look for when editing LBS.alx in order to have the wi-fi option appear?
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Old 11-22-2009, 03:30 PM   #12 (permalink)
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I can't tell you that, because in all of my experience with the Bold and helping other users here, I have never ever never seen the WiFi hidden or removed from use. As far as I know, there is not a way to remove it, except for possibly via an old corproate IT Policy.

Look at Options > Security > General Settings > scroll to the bottom at **services** do you have anything listed there as a policy name?
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Old 11-26-2009, 09:28 AM   #13 (permalink)
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Quote:
Originally Posted by JSanders View Post
I can't tell you that, because in all of my experience with the Bold and helping other users here, I have never ever never seen the WiFi hidden or removed from use. As far as I know, there is not a way to remove it, except for possibly via an old corproate IT Policy.

Look at Options > Security > General Settings > scroll to the bottom at **services** do you have anything listed there as a policy name?
nope, nothing there, just the usual ***no services***
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Old 11-30-2009, 01:19 AM   #14 (permalink)
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any ideas please?
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Old 11-30-2009, 04:54 AM   #15 (permalink)
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If you goto options and scroll to the very bottom there should be an option for WIFI connections. If not then I would take it back and get a refund.
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Old 12-01-2009, 09:04 AM   #16 (permalink)
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this is a limitation by the the carrier (MTS and BeeLine, Russia).
the device is not faulty, but I need to switch the feature on somehow.

I believe they have done this in order to make their customers pay more while using data, not wi-fi
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Old 12-01-2009, 09:09 AM   #17 (permalink)
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a.petrov, what OS do you have loaded to the device (OPtions > About)?
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Old 01-27-2010, 02:57 AM   #18 (permalink)
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Quote:
Originally Posted by JSanders View Post
a.petrov, what OS do you have loaded to the device (OPtions > About)?
I will find out what OS it is and post it here
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