Originally Posted by miamirulz29
try to update to the latest os or something, or try getting a new battery and see how that works.
I have to agree that you should check if there is updated software. You say that it's updated but you don't say to which version. If it's to the Carrier's version, that's not necessarily the most up-to-date. What's your software version? There are quite a few builds that had issues with them resetting themselves.
I'm also thinking it is a random reset that's occurring, not just shutting off. The red light can stay on for a seemingly long time before it actually restarts itself so I imagine you're just pulling the batter before giving it a chance to restart itself.
So best bet, check your OS version. The latest one to get is .282 I believe. That's working pretty good for me for quite a bit now. No random restarts yet.