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Old 07-21-2009, 05:23 PM   #1 (permalink)
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Default Redirector not working anymore

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I have a blackberry Bold (personal not work) and i had my corporate Outlook setup to forward my work email using Redirector. I've used it this way for years and all of a sudden it stopped forwarding messages. I can SEND email using my work account so I know i am connected to the message service however the Redirector status shows: "Verifying Forwarding Address". The help function only states to contact your administrator...which I did and he couldn't figure it out.

I am not on BES and my employer will not put a personal BB on coporate BES...so my question is how in the heck do i get the Redirector to forward my messages again??? any help would be appreciated.

James

Last edited by jamesavila : 07-21-2009 at 05:57 PM.
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Old 07-21-2009, 05:27 PM   #2 (permalink)
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Try going to this website:
BlackBerry FAQ with Desktop Redirector.
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Old 07-21-2009, 05:48 PM   #3 (permalink)
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We tried and all the setting seem to be correct. It had been working on my Bold and previously on my 8700. All of a sudden it stopped forwarding.
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Old 07-21-2009, 07:04 PM   #4 (permalink)
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Try a battery pull or reset the application, I don't know much about redirector, so I would suggest going to the aftermarket software forum and ask there.
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Old 07-21-2009, 08:29 PM   #5 (permalink)
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Redirector is not aftermarket software.
It is part of the Desktop manager software that comes with every BlackBerry.

Check this thread - Desktop Redirector Stuck in "Verifying forwarding address" - BlackBerry Storm - BlackBerry 9500 Series Smartphone - BlackBerry Support Community Forums

Redirector is a bit old (OK, very old)...
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Old 07-21-2009, 10:47 PM   #6 (permalink)
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In my desktop manager, I do not have redirector (i'm running 5.0.0.11).
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Old 07-22-2009, 05:58 AM   #7 (permalink)
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to get redirector you setup desktop manager with a work account, not a personal account
(i think)
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Old 07-22-2009, 07:50 PM   #8 (permalink)
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Okay folks...i found a fix. Didn't get the Redirector working so I deleted the entire Desktop Manager software and downloaded the Blackberry Professional Software which contains 1 free license to hook up to my company's MES. Since i have admin rights on my computer, i was able to install and do the Enterprise Activation and now am hooked up directly to the exchange server.
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Old 07-22-2009, 08:07 PM   #9 (permalink)
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Quote:
Originally Posted by miamirulz29 View Post
In my desktop manager, I do not have redirector (i'm running 5.0.0.11).
Sure you do.
Look in c:\program files\research in motion\blackberry

File is called "Redirector.exe"

It is installed regardless of whether you select work or personal e-mail.

It has been there since the days before BES - when it was the only way to redirect mail. It is only certified to work with an Exchange e-mail system.
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Old 07-23-2009, 05:29 AM   #10 (permalink)
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Can safely say with me running DM 5.0 and having checked the folder mentioned above, there is NO redirector.exe file.
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