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Old 07-23-2009, 05:25 PM   #1 (permalink)
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Default Bold has no Data in 3G, Help!

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So my coworker has a ATT Bold. She has the ATT software os installed and recently facebook updates, browser surfing, and sms will not go through in 3G. Everything works when its connected to a Wifi. We cant figure it. Help would be appriciated.
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Old 07-23-2009, 06:59 PM   #2 (permalink)
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Try a battery pull.
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Old 07-23-2009, 07:03 PM   #3 (permalink)
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Second vote for a battery pull.
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Old 07-23-2009, 07:05 PM   #4 (permalink)
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Might also try a new sim card, I used my old one and was told 3G needed a more modern one. Worh a shot if the battery pull doesn't do it.
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Old 07-23-2009, 07:18 PM   #5 (permalink)
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battery pull did not fix it. She did install bbm 5.0 a few days ago. Could that have something to do with it?
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Old 07-23-2009, 07:30 PM   #6 (permalink)
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That might have something to do with, go back to the old bbm. Also, go to AT&t and see if they can get her a new sim card cause I had an issue with my bold, went to AT&t gave me a new sim card and everything was fixed. If that does not work, reinstall the os.
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Old 07-26-2009, 09:00 PM   #7 (permalink)
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I don't think BBM has anything to do with why data does or does not work with 3G. If you are already activated (Enterprise activation) if on a BES or have the APN configured, it should work regardless.

I'd bet on the SIM card or potentially a provisioning issue on the network
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Old 07-26-2009, 10:16 PM   #8 (permalink)
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It sounds like it may be a network provisioning issue as well... Does it say "3G" or "3g" (upper or lower case G)?

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