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Old 08-04-2009, 12:56 PM   #1 (permalink)
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Default Unable t connect to computer (COM problem) Need really help

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Hi all,

First of all, I'm sry for my poor english but I'm French..

So, one week ago, I was charging my Bold (USB) on my work computer..
After 1 hour 30 mins I disconnect it from the computer, and I write a SMS..
The device shut down.. impossible to boot it..

At home, I charge it with wallcharger, but no change.. Yesterday, I bought a new battery (note : The device display show an empty batterie with a blue storm..). No change..

Today, I want to wipe it.. But when I type "Blackberry", programs go back to main menu.. With App Loader, it's fail at the step : initialisation..

I really need help, I have done a lot of tutorials and tips but no change..

Go back warranty?

Thanks per avance
Aylo
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Old 08-04-2009, 02:37 PM   #2 (permalink)
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Try to wipe the device with fl cmder: How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ
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Old 08-04-2009, 02:39 PM   #3 (permalink)
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Hi,

Thanks for you reply.

Unfortunately, I tried ths evening but it fail.. When the screen "device connecting" appears, JL Cder go back to main menu..

I have also tried factory reset but, same problem, unabled to connect ..

I'm quite desesperate
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Old 08-04-2009, 03:14 PM   #4 (permalink)
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Sometimes you have to try multiple times to connect to the device. Try a few more times to see if it works.
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Old 08-04-2009, 03:25 PM   #5 (permalink)
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Yes you're right, It was on tutorial but I have tried more than 20 times.. I don't understand anything.. I have also tried in 2 others computers.. same problems :(
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Old 08-04-2009, 03:56 PM   #6 (permalink)
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When you tried to incorrectly enter the password and typed in blackberry, what happened?
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Old 08-04-2009, 11:14 PM   #7 (permalink)
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When I type "Blackberry" , nothing happens, I see a window with "Connecting to device" and it's go back to the main menu.. I have trying more than 20 times.. When I try with "Reset to factory", I have the same probleme "Command executed and unable to connect to the device..".
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Old 08-04-2009, 11:55 PM   #8 (permalink)
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Go to options > security > general settings > menu button > wipe handheld.
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Old 08-05-2009, 12:52 AM   #9 (permalink)
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Where ? In JL commander?

Thanks
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Old 08-05-2009, 04:53 AM   #10 (permalink)
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No, on the BB
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~Midnight Draven

"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
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Old 08-05-2009, 05:38 AM   #11 (permalink)
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You don't understand ! Unfortunately, the Bold can't boot up !
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Old 08-05-2009, 05:53 PM   #12 (permalink)
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If the bold does not boot up, how are you able to enter a password incorrectly ten times?
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