Please can anybody help me!??, I noticed IT policies installed, so I found that I use the jl_cmder, and do a reset to factory, it claims to eliminate the policy, I did follow the steps and it now says "Scrubbing Internal device memory" and it stays with an hourglass, it does not boot. before this, there was a little progress bar saying it was wiping, so I tried the nuked restore process everything goes ok, except when I place the battery so it can startup the phone, and it repeats the process, the jl_cmder no longer sees the bold anymore, so Im stuck, does anybody know a workaround?! thanks

Wirelessly posted

Try using a program called BlackBerry Swiss Army Knife (BBSAK). There is a new version out. Can't give you a link as you need to register to download it. So give Google a go and try that app.

Let us know.

Thanks!, I m looking in to it, but I was able to fix the problem, with patience, it took a while, then it was able to restore and install the firemware on the phone, the jl_cmder worked, it eliminated the BES IT policies, thanks again!

I just had the same problem when i was testing keypad lock on holstering.
When i unholstered and keyed in my password it went to a white screen with a small black progress bar and the word WPing. This went on for ages then it went to Scrubbing inter(couldn't read the words as it was covered by a timer)service memory.
This is not a good start to a blackberry trial our company is doing.
Reading the forums and being patient it all finally came back up but my contacts have gone, the browser is missing. My exchange server helpdesk mail is coming in but not my personal exchange account. Will have to set that up again i guess.
Considering i was able to break this BB just by testing keypad lock function does not make me confident in approving it's use for normal users.

Even if the IT Policy is disabled, you will find once you Enterprise Activate again on your BES it will be pushed back.

Is this BB issued by your company or did you buy it used with an IT Policy on it already?

Big difference.