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Old 09-03-2009, 08:53 AM   #1 (permalink)
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hi my name is matt i am new to this site and did not know where else to post this, so its here. anyway, i have just got a blackberry 9000 bold but have had a few problems with it and was hoping to get some help with them. my first problem is for some reason my blackberry turned its self off while i was brousing the internet and now it wont turn on at all, it wont even charge, i have tried taking the battery out for half hour and then turning it on, that worked the first time and then it happened again and that diddnt work after that so i tried conecting it to the usb without the battery, the red light came on, so i put the battery back in and then it worked again, but the same thing happend again so i tried that again but that diddnt work the second time either. now if i cinnect it to the usb, the red light comes on for about 2 mins, then it goes off for about 5 seconds, then the charging icon comes up and then it goes off, and makes the nois as if the usb has been removed, and now it wont charge or turn on.

my second problem is, i got this phone from a friend and her email address is is still on there i want to know how to remove it and add mine on there but i just cant seem to figure it out.

any suggestions will be much appreciated
thanx.
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Old 09-03-2009, 09:01 AM   #2 (permalink)
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**moved lil'matt's post to his own thread.**
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Old 09-03-2009, 09:05 AM   #3 (permalink)
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Quote:
Originally Posted by LIL_MATT_28 View Post
hi my name is matt i am new to this site and did not know where else to post this, so its here. anyway, i have just got a blackberry 9000 bold but have had a few problems with it and was hoping to get some help with them. my first problem is for some reason my blackberry turned its self off while i was brousing the internet and now it wont turn on at all, it wont even charge, i have tried taking the battery out for half hour and then turning it on, that worked the first time and then it happened again and that diddnt work after that so i tried conecting it to the usb without the battery, the red light came on, so i put the battery back in and then it worked again, but the same thing happend again so i tried that again but that diddnt work the second time either. now if i cinnect it to the usb, the red light comes on for about 2 mins, then it goes off for about 5 seconds, then the charging icon comes up and then it goes off, and makes the nois as if the usb has been removed, and now it wont charge or turn on.

my second problem is, i got this phone from a friend and her email address is is still on there i want to know how to remove it and add mine on there but i just cant seem to figure it out.

any suggestions will be much appreciated
thanx.
Welcome to the forums Matt. The best way to get help for a problem is to post a new thread, not use an existing one, it just gets too confusing. The best place to ask for device specific help is in the device specific forms. For the bold that is this one.

Your first problem sounds like a hardware, possibly battery, issue. Once you get that sorted out the email account can be easily fixed, but I suggest you go the the Bold forum and post there so someone with experience can help you.
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Old 09-04-2009, 06:15 AM   #4 (permalink)
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Quote:
Originally Posted by LIL_MATT_28 View Post
hi my name is matt i am new to this site and did not know where else to post this, so its here. anyway, i have just got a blackberry 9000 bold but have had a few problems with it and was hoping to get some help with them. my first problem is for some reason my blackberry turned its self off while i was brousing the internet and now it wont turn on at all, it wont even charge, i have tried taking the battery out for half hour and then turning it on, that worked the first time and then it happened again and that diddnt work after that so i tried conecting it to the usb without the battery, the red light came on, so i put the battery back in and then it worked again, but the same thing happend again so i tried that again but that diddnt work the second time either. now if i cinnect it to the usb, the red light comes on for about 2 mins, then it goes off for about 5 seconds, then the charging icon comes up and then it goes off, and makes the nois as if the usb has been removed, and now it wont charge or turn on.

my second problem is, i got this phone from a friend and her email address is is still on there i want to know how to remove it and add mine on there but i just cant seem to figure it out.

any suggestions will be much appreciated
thanx.
Sounds like the device is defective, you should take it back to the place you bought it so they can have your carrier send out a new one (or does RIM do it ... I can't remember). Or call your carrier and they will ship one out possibly.

A.
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Old 09-04-2009, 04:21 PM   #5 (permalink)
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LIL MATT, you may need to redownload the handheld software and install that to the device. Make sure that you have the DTM(Desktop manager software) 4.6 or 4.7 as the new 5.0 software is not supported by ATT for Blackberry devices yet. if you need more links, pm me and I'll help you out man.
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Old 09-04-2009, 08:31 PM   #6 (permalink)
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First of all, if it will not charge, how are you trying to do it, using a wall charger or plugged into the PC? If you are plugging into the PC, make sure you are not using a HUB and are connected directly into the PC. Second, you need to have Desktop Manager loaded on the PC as that has the proper drivers for charging and for recognizing the device.

As for your friend's email address, she needs to call the carrier and cancel her BIS account, not just the cell account. That will release the PIN and IMEI so you canthen use it to set up your email.

I suggest you first read our FAQ and use the SEARCH function to help find your answers to questions.
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