BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 09-05-2009, 02:06 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2009
Model: 9000
PIN: N/A
Carrier: at&t
Posts: 23
Post Thanks: 0
Thanked 0 Times in 0 Posts
Question Setting up email problem

Please Login to Remove!

Okay, so here's the problem.
I got the Blackberry Bold off of Ebay (not the best place to buy). The previous person used the Bold on his/her T-Mobile network (it's unlocked). He set up his email and everything using the Bold's PIN and IMEI number.
I'm trying to set up my email, but I can't because there's already an email account set up.
I've called my wireless service provider, AT&T, and RIM. What they told me was to contact the previous owner and have him/her contact T-Mobile to delete the Subscriber ID, as they called it.

I'm still waiting for a response from the previous owner.

In the case the person never replies, is there anything I can do?
Offline  
Old 09-05-2009, 03:12 PM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Jun 2009
Location: Kuwait
Model: 9900
PIN: 27FE8EDB
Carrier: Zain Kuwait
Posts: 45
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

did u try to Wipe the device?
__________________
BlackBerry Kuwait
PIN: 27FE8EDB
Offline  
Old 09-05-2009, 03:12 PM   #3 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,017
Post Thanks: 54
Thanked 778 Times in 740 Posts
Default

You were told the correct procedure. You need to contact the previous owner and have him/her cancel their BIS account. This will release the PIN and IMEI so you can use it to set up your email on that device.

Some carriers will help you out and reset it, others will not. Just depends. You could always try another call to your carrier and plead your case politely and see what happens.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 09-05-2009, 05:12 PM   #4 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2009
Model: 9000
PIN: N/A
Carrier: at&t
Posts: 23
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thank you for replying. I appreciate it.
It is possible for carriers to reset though, correct?
Even if I can't get into contact with that person, carriers can reset it?
Who do I have contact? T mobile? My carrier, ATT? RIM?

Again, I appreciate the help.
Thank you.
Offline  
Old 09-05-2009, 06:38 PM   #5 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,017
Post Thanks: 54
Thanked 778 Times in 740 Posts
Default

Quote:
Originally Posted by BlackBerry-Q8 View Post
did u try to Wipe the device?
wiping has nothing to do with it.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 09-05-2009, 06:39 PM   #6 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,017
Post Thanks: 54
Thanked 778 Times in 740 Posts
Default

Quote:
Originally Posted by djl4 View Post
Thank you for replying. I appreciate it.
It is possible for carriers to reset though, correct?
Even if I can't get into contact with that person, carriers can reset it?
Who do I have contact? T mobile? My carrier, ATT? RIM?

Again, I appreciate the help.
Thank you.
You would need to work with your carrier if you can't contact the previous owner. In most cases, you will need to provide some proof of ownership, however.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 09-05-2009, 11:22 PM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2009
Model: 9000
PIN: N/A
Carrier: at&t
Posts: 23
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Dubdub, thank you again for replying. I appreciate your help.
Would having the PIN and IMEI number suffice?
How else would I be able to prove it?
Do I contact my service provider (AT&T) or the previous owner's wireless provider?
Would going to a physical store and speaking to a customer service rep help?

I apologize for asking so many questions. I just find it frustrating how I can't use the main function of a Blackberry.

Thank you in advance.
Offline  
Old 09-06-2009, 07:57 AM   #8 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,017
Post Thanks: 54
Thanked 778 Times in 740 Posts
Default

You need the PIN and IMEI, obviously. Yiu need to work through your carrier. I would try going to a corp store with the device in hand and see what happens.

A bill of sale or some similar proof would be best, just to prove you own it and didn't find it someplace.

Also try calling customer service as I said above. Be polite and explain the situation. Sooner or later you might find someone willing to help.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!

Last edited by Dubdub : 09-06-2009 at 07:58 AM.
Offline  
Old 09-06-2009, 05:08 PM   #9 (permalink)
Knows Where the Search Button Is
 
Join Date: Jul 2007
Model: 9530
PIN: N/A
Carrier: Verizon Wireless
Posts: 44
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Geez. I came here looking for an answer to just this question. I am trying to help out a friend that has the same issue, bought a Bold off of Ebay. TGhe phone is great, but there is a [email address] associated with this device. I wiped the handheld 3 times and the silly account keeps coming back.

I did that one time, sold an old Blackberry but ddn't cancel my account. The lady that bought it from me emailed me, I cancelled the account right away, apologized profusely and she was fine. The problem is, for my friend, that the person is spanish and no one i know, knows spanish.


I'll tell him to go to a corporate store and see if tehy can help.
Offline  
Old 09-06-2009, 10:11 PM   #10 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2009
Model: 9000
PIN: N/A
Carrier: at&t
Posts: 23
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Sorry, Bruce.
I hope it goes will for your friend.

So, nothing happened. The person I contacted said he would get it fixed, but with the long weekend, I'm going to have to wait. Even if I wait, I don't even know if he's going to get it done.
I'm just going to have to wait until Tuesday to see what happens.
It's really frustrating.
Never buy a used Blackberry off of Ebay. Lesson learned.
Offline  
Old 09-06-2009, 10:55 PM   #11 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,017
Post Thanks: 54
Thanked 778 Times in 740 Posts
Default

From our FAQ: Buying a BlackBerry off eBay - BlackBerryFAQ


Buying a used BB isn't as easy as buyng a used cell phone, as you found out.
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!

Last edited by Dubdub : 09-06-2009 at 10:57 PM.
Offline  
Old 09-08-2009, 11:57 AM   #12 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2009
Model: 9000
PIN: N/A
Carrier: at&t
Posts: 23
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for the link.
Only if I had known...
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.