Originally Posted by GCJH
My Bold won't allow me to open attachements. It was working fine. I can't open pdf, wav, mp3, jpg, etc. I get "the attachment type cannot be viewed on your device blackberry."
I am on BES OS version 126.96.36.1997
I've tried resending the policys and reactiviating with no luck.
Thanks in advance for any help.
You need to check that the Blackberry Attachment Service is installed on your BB. To check go into options>advance>applications. If its not installed download the latest firmware for your provider and you should be able to install the BB attachment service via the BB Desktop Manager.
I did this and fixed the your exact problem on my Bold.