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Old 10-02-2009, 01:41 PM   #1 (permalink)
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Have been having horrible problems with random rebooting for the past 2 months or so.

After spending more time on Google than is good for a person, one solution has solved it (well for 2 days and counting).

I've turned off 3G. Everything else didn't work - padding the battery to make sure it is tight, removing media card (16gb), removing 3rd party software, re-imaging, etc (you know the drill)

The question now becomes - why is this the solution and how to fix it long term? Rogers doesn't want to believe this is the issue / solution, and there is a 3-4 week backlog to get a refurbished Bold to replace this unit.

I would appreciate any suggestion how to procedure with my unit, and with Rogers (other than switching to Bell! ) I know a few other people in our office with the same handset / OS / Rogers with the same problem, and have suggested this solution to them.

Thanks!
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Old 10-02-2009, 01:49 PM   #2 (permalink)
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Are you running any exotic or known buggy 3rd party apps?

How old is the SIM card?
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Old 10-02-2009, 02:01 PM   #3 (permalink)
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nothing too wild i think - BB Trips, Beat the Traffic, weathereye, twitter app, facebook. I had the re-booting problem without the apps as well.

Sim card is new with the handset - about 3 months.
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Old 10-02-2009, 02:22 PM   #4 (permalink)
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Just off the phone with Rogers to ask about this issue.

Tech support told me they just got a bulletin today (lol) advising that if customers are having this issue (he said lots were), to set the mobile network to manual 3g.

I've done that - will see if reboots reappear.
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Old 10-02-2009, 04:03 PM   #5 (permalink)
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I had the same problem a year ago with the original Rogers OS, I believe .126, when I was in the US on ATT. I never experienced the problem in Canada. It went away when I fixed it on 2G, which was something I could do on my Rogers phone, but ATT branded phones could not do until recently.
When I can back to Canada a week later I upgraded to .162, on instructions from Rogers. .162 is what you have and it is the latest official Rogers OS.
However, when I found how easy it was to upgrade the OS even with BES which I am on, I was not on .162 for long and have upgraded to almost every officially supported (by any carier) OS since then. My problem of spontainously rebooting only occured with the original Rogers OS while on ATT. (I have since been in the US on ATT with at least three other OS's and it has not re-occured).
While I did not have as issue with .162 on Rogers, it may be worth a try to upgrade to a more current OS, such as .301 or .297.

Last edited by jimfraser : 10-02-2009 at 04:15 PM.
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Old 10-02-2009, 04:25 PM   #6 (permalink)
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PS. I recall a note in an earlier thread on latest Bold OSs that had a link to a later Rogers OS download for the Bold ie more recent than .162 which is all you will see on the Roger's web site. That leads me to believe that Rogers has an updated OS which it doesn't show officially on its web site, but is available if users are having problems on .162. I have never had issues with the many upgrades from .162 that I have used on Rogers. Strongly recommend upgrading the OS if you are having problems with .162. As I noted in my earlier post above, Rogers recommended I upgrade my OS to solve my earlier problem of rebooting while on automatic 2g/3g.
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Old 10-02-2009, 04:38 PM   #7 (permalink)
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I've seen this before, check your SIM card. If it is and old card you will see the numbers 3040 in it. Get a new card that has a 4000 block in it. These new cards are also red on one side. I had tons of issues with droppped calls and call quality until I did this. Even my download speeds were horrible. As soons as I swapped my SIM card all was well.

Examples
3000 Series

8930
2722
3040
7020
1446

4000 Series

89302
72040
00307
81304
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Old 10-02-2009, 04:53 PM   #8 (permalink)
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Quote:
Originally Posted by cracked22 View Post
Have been having horrible problems with random rebooting for the past 2 months or so.

After spending more time on Google than is good for a person, one solution has solved it (well for 2 days and counting).

I've turned off 3G. Everything else didn't work - padding the battery to make sure it is tight, removing media card (16gb), removing 3rd party software, re-imaging, etc (you know the drill)

The question now becomes - why is this the solution and how to fix it long term? Rogers doesn't want to believe this is the issue / solution, and there is a 3-4 week backlog to get a refurbished Bold to replace this unit.

I would appreciate any suggestion how to procedure with my unit, and with Rogers (other than switching to Bell! ) I know a few other people in our office with the same handset / OS / Rogers with the same problem, and have suggested this solution to them.

Thanks!
Update your firmware.. the latest firmware from Rogers is .282 my boss at the office was having problems with his BOLD and took it back yesterday today I had to sync his new on to BES an noticed that Rogers has upgraded the firmware from .162 to .282

Andrew
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Old 10-02-2009, 05:21 PM   #9 (permalink)
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Agreed, need the latest firmware for sure.
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Old 10-02-2009, 06:36 PM   #10 (permalink)
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Yeah, after updating the firmware, try just setting it to 2g only and see what happens.
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