So I have a custom ringtone set for one of my friends. The thing is, I have my phone on silent but when he texts, I still hear the song. Calls and other texts are silent.

On his contact info under Custom Ring Tones/Alerts -> Messages, I have the volume set to 10, the count and play sound set to active profile. Active profile being silent, I'm not supposed to hear anything right? Wrong. I still hear his song.

He is the only person I have a custom ringtone for on my phone. But I'm pretty sure if I had more, the result will be the same.

I have already tried pulling the battery. Can anyone assist please. It's very annoying in the workplace.

You are going to have to play with this one. I think you created the custom tune using an *exception* so you have granted it an over-ride. You have a to create a specific except in the silent profile to make them silent. Does that make sense? Play with it and let us know how it goes.
E-

Yeah, you probably created an exception.

Yes. It makes sense. But how do I create a specific exception in the silent profile?

I have even tried making a custom profile but his tone still overrides the settings...

This is still happening.. anyone? :(

Go to profiles > advanced > what does it say under Use Active Profile Except For:

I was able to figure it out. I thought I could of set custom volume for the message tone but apparently, I could not. So it was just a matter of changing all the options under his contact to "Active Profile".

Thanks.