10-25-2009, 12:02 PM
Thumbs Must Hurt
Join Date: Dec 2008
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| | How I got it working
1. Recap: Installing the latest version of AP Mobile News caused the backup function in DM5 to hang with the message: "Error backing up database [profiles] 5 of six entries retrieved."
2. Uninstalled AP Mobile News and backup worked fine. Reinstalled and got the same error.
3. Using DM Backup->Advanced I had two choices. Clear the "profiles" database, or try to back it up selectively to see if it was the problem. I tried to move it over and got the same "5 of 6 entries retried message. On the right hand side of Advanced, I still had "profiles" with 6 entries. I copied the 5-entry profiles back over the 6 and backup worked.
4. I had to manually reset by telephone ring profiles.
Questions: A) What other profiles are there besides the ring profiles, which, clearly, was the only profile, or part of the profiles database that was corrupted? B) Why did uninstalling AP Mobile News allow backup to work?