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Old 11-07-2009, 09:47 AM   #1 (permalink)
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Default Keypad problems with my Bold9000 - very unfortunate

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Hello everybody,

I went to the stores yesterday to get a new phone as my old one had one defective key. My inbox was just filling up and i couldn't delete any of it, that was a Nokia which I had since about 5-6 years.

I got a Blackberry 9000 Bold and was seriously happy about it until this morning.
Well, yesterday I just switched it on, entered time and date and set the alarm...made 2 phone calls as well, and all was good.

But today it was kind of different. I noticed that after the first phonecall I made during which I couldn't disconnect. The person wasn't answering and I got through to their mailbox to leave em a voice message, I couldn't end the message however and so I had to actually remove the battery to avoid further embarrassment.

Later on I tried to call somebody whose number includes a 7. I noticed that 7 also doesn't work. I then went on into the message menu trying the rest of the keys, noticing that it is the red button, the 7 key, n and m which don't work most of the time.

Apprixmately half an hour ago everything was fine again, but now its just as bad as usually and I can't use the phone.


Bear in mind I gave away my old one because of 1 key that doesnt work, now the new one has 4 which don't work...I mean...I'm feelin quite bad about this right now!

What can I do to change that, I'm supposing its a soft ware issue are there any updates or whatever?
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Old 11-07-2009, 09:54 AM   #2 (permalink)
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1. a carrier is the network you are on. What network are you on?
2. Yes, there is likely an updated OS which you could install.
3. Keypad problems are one of 2 things: the blackberry was exposed to moisture, or it was defective when you bought it.

Take it back and get a replacement.
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Old 11-07-2009, 10:01 AM   #3 (permalink)
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Quote:
Originally Posted by Midnightdraven View Post
1. a carrier is the network you are on. What network are you on?
2. Yes, there is likely an updated OS which you could install.
3. Keypad problems are one of 2 things: the blackberry was exposed to moisture, or it was defective when you bought it.

Take it back and get a replacement.

1)With Vodafone in Austria.
2)Is that even worth doing now?
3)Sure its got nothing to do with the Micro SD card for instance? It certainly hasn't been exposed to any moisture. I basically got it out set it up, went to sleep. Next day 4 keys aren't working.
Pisstake?

It's probably gonna take ages to get a new one yet I need one for work!
Damn.

Thx
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Old 11-07-2009, 10:11 AM   #4 (permalink)
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Wirelessly posted (8820)

Ditto Midnightrave.

Also, be aware even a sweaty pocket has been reported to cause moisture related issues.

If it is new and you are sure it isn't moisture, and not machanical damage, either, then I would for sure exchange it immediately.
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Old 11-07-2009, 10:23 AM   #5 (permalink)
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Ok guys, thx a lot. I'll go exchange it on Monday, I'll see what they say.
Seems all like a bad joke to me!
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Old 11-07-2009, 10:28 AM   #6 (permalink)
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Wirelessly posted (8820)

I've never had a problem with a new blackberry, and don't know anyone who has, but I know from reading the forums that as rare as it is, it happens. Good luck.
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Old 11-07-2009, 10:33 AM   #7 (permalink)
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Sorry but, it can't be that rare. If you take a look in the 9000 topic area there are tons of problems people are having with their new ones.

I've never had a phone this crap either tbh, I hope this will be resolved on Monday.

The parts this phone is made of are from 3 different countries, which are all not exactly famous for the high quality products they produce:

Hungary, China, Turkey.........honestly even if I'm getting a new Blackberry, as soon as there'll be any typ of problem with it it's gonna go offboard.


Oh and btw. the headset sounds crap too.

Last edited by hg10 : 11-07-2009 at 10:40 AM.
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Old 11-07-2009, 11:11 AM   #8 (permalink)
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Wirelessly posted (8820)

I was speaking for myself, obviously. From my experience, problems are rare. That experience includes me and everyone I know personally. That's what I measure things by. What people post to forums is take-it-for-what-it's-worth material.
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Old 11-07-2009, 11:23 AM   #9 (permalink)
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Right, the keys are back workin again since about 2 minutes, that's the second time that's happened. I hope it will stay this way.


Any idea why that could be? I mean that it starts to work again even though it hasn't been? That's why I thought it was a software rather than hardware problem!?

Last edited by hg10 : 11-07-2009 at 11:26 AM.
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Old 11-07-2009, 11:37 AM   #10 (permalink)
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Quote:
Originally Posted by hg10
Right, the keys are back workin again since about 2 minutes, that's the second time that's happened. I hope it will stay this way.


Any idea why that could be? I mean that it starts to work again even though it hasn't been? That's why I thought it was a software rather than hardware problem!?
I never come across info on a software issue that causes the sort of problem you describe. It really sounds like moisture, or intermittant electrical connection.
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Old 11-07-2009, 11:44 AM   #11 (permalink)
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What could have caused that intermittent electrical problem? The moisture?

The only thing I could imagine would be that because I had a shower this morning and tried to take a phone call about 20 minutes afterwards, that might be where that little bit of moisture came from.
But really not sure. I never had this kind of problem with any other phone. Not with Nokias, Sony Ericssons, Samsungs...

Has that kind of issue been reported quite often? What measures can I take to ensure that wont happen again? I mean, I don't even know if I can dare put this phone in my pocket anymore!



UPDATE: Right made on phone call and the problem came back. I couldn't disconnect at the end and the usual suspects, 7, red key, n, and m arent working again.


Right just noticed 9 key also isn't working as well as the space key.

Ive had enough.

Last edited by hg10 : 11-07-2009 at 11:51 AM.
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Old 11-07-2009, 12:07 PM   #12 (permalink)
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Wirelessly posted (8820)

Take it back. Could be nothing you did. Not worth trying to figure out if you can exchange it.
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Old 11-07-2009, 12:32 PM   #13 (permalink)
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Alright I'll follow your advice and take it back.

Just found a video on youtube who had a very similar problem with his keypad. Seems like this problem is quite common.
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