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Old 06-02-2010, 09:48 AM   #1 (permalink)
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I had a bb on orange working fine before. I have now upgraded to a 9000 that i bought second hand. It was previously on 3 network although has been unlocked. Although the phone works fine i cannot connect to the internet as all of the browsers come up in lower case. Im guessing 3 has put something in the phone to stop me connecting while on another network. Does anybody know if there is a way around this?

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Old 06-02-2010, 09:55 AM   #2 (permalink)
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Have you verified that the device is really unlocked?
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Old 06-02-2010, 09:59 AM   #3 (permalink)
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well it works on every other aspect of the phone, just cant get the final conection across
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Old 06-02-2010, 10:15 AM   #4 (permalink)
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What does it show in the upper right hand corner? 3g or 3G? gprs or GPRS?
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Old 06-02-2010, 10:18 AM   #5 (permalink)
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It comes up with gprs in lower case
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Old 06-02-2010, 10:28 AM   #6 (permalink)
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Which explains why you can't get to the Internet. And no push e-mail or any other BlackBerry features. You have voice and SMS working, right?

Is there a BlackBerry Data Plan or bolt on or whatever it is called on the account? Because you are not connecting to RIM's infrastructure (the lower case gprs is the clue).
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Old 06-02-2010, 12:08 PM   #7 (permalink)
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Yeah everything else works fine, i have the blackberry bundle on orange and can still access the internet fine from my old phone. Just this handset is not letting me.
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Old 06-02-2010, 12:24 PM   #8 (permalink)
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Wirelessly posted

Have you done the basics? ... When you switch to the other device, you change the PIN in your BIS for the new device? Have you tried re-registering, re-sending service books, and so forth?
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Last edited by aiharkness : 06-02-2010 at 12:25 PM.
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Old 06-02-2010, 12:28 PM   #9 (permalink)
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Everything else DOESN'T WORK. You cannot have push e-mail or BBM when it says gprs.
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Old 06-02-2010, 04:39 PM   #10 (permalink)
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Try calling orange and see if it is a problem on their end and see what they tell you.
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Old 06-02-2010, 04:49 PM   #11 (permalink)
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Yes, i meant everything apart from the internet. I rang orange and they sent through some updates but nothing happened. They suggested that the phone must somehow still be locked to the 3 network and that is what is stopping it accessing anything.
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Old 06-02-2010, 05:07 PM   #12 (permalink)
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Check this link out and if it is locked, then look at this link.
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Last edited by miamirulz29 : 06-02-2010 at 05:10 PM.
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Old 06-02-2010, 06:22 PM   #13 (permalink)
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Or the previous owner didn't removed the PIN from the old BIS account.
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Old 06-04-2010, 12:30 AM   #14 (permalink)
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Can someone explain to me what the PIN from the BIS account is. Orange suggested that the previous owner didnt deregister it. Is this kind of the same thing?
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Old 06-04-2010, 04:24 AM   #15 (permalink)
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Yes.
If the PIN of the BB is registered with a BIS account on 3 (BIS is what you get when you have a BB data plan), you cant register that BB on another account.
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Old 06-04-2010, 05:30 AM   #16 (permalink)
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The PIN is an eight character hexadecimal number, unique to each and every BlackBerry. Options / Status will show you the PIN of your BlackBerry. It can't be changed. It can only be registered to one carrier's BIS (BlackBerry Internet Service) at a time.
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