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Old 09-02-2010, 12:26 PM   #1 (permalink)
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Default uncaught exception: application

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I downloaded the newest device software for my bold 9000 last week: BlackBerry 5.0.0 Core Applications and BlackBerry 5.0.0 System Software. Before I had 4.6.

Yesterday was the first time since doing this that I tried adding a calendar event to the device. It creates a new entry, I can enter the title and location but as soon as I try to modify the end time, the device hangs up and completely locks me out. I can hear sounds as email messages arrive so the other apps appear to continue working but I can't get to any other screen.

I can either remove the battery and reboot or wait about 10 minutes and a message arrives on screen saying:

uncaught exception:
application
net_rim_bb_calendar_app(198) is not responding: process terminated.
The 198 changes if I try the process again.

I have tried:

1) Pressing ALT and LGLG and clearing the logs, remove battery to reboot - same problem persists.

2) Connecting to device to the BlackBerry Desktop application, deleting all calendar events from the device, resync with Outlook. All events are sent back to the device with no problem.

When I open the calendar entry and attempt to modify the time, it hangs again.

This all started after the software upgrade. Before this, I was always able to add events to the calendar, adjust times etc. It appears to be a software bug but maybe there's a known fix?


Any advice on how to get this rectified will be appreciated.

Thanks,

Mike
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Old 09-03-2010, 12:46 PM   #2 (permalink)
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I think you did all the things I would have tried.

Did you try creating a new calendar entry after you cleared the calendar database but before you re-sync'd? If not, I'd be interested in what happens.

Is your free memory high enough?
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Old 09-03-2010, 03:40 PM   #3 (permalink)
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I removed all pictures, all games, cleared logs again and anything else that may be causing memory issues. Application Memory says 32.8MB, Device memort says 840.8MB.

I rebooted, connected to BB desktop, deleted device calendar items, disconnected from desktop, created a new calendar entry and it still does the same thing?

As soon as I press the wheel to try and adjust the event time, it dies on me.
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Old 09-03-2010, 04:01 PM   #4 (permalink)
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See what others say. I'm thinking wipe with JL_CMDER and reinstall the OS.

By the way, when you cleared the calendar, were the multiple calendar databases? And if so, did you clear all of them?
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Old 09-03-2010, 04:12 PM   #5 (permalink)
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I ticked the box in the desktop software saying delete all calendars on device. I have no idea what the JL_CMDER is? Sorry, never got into the tech side of this device.
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Old 09-03-2010, 04:17 PM   #6 (permalink)
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I'll have to look later to see what you did. What I had in mind was deleting the databases using advanced backup/restore in desktop manager under the old desktop manager versions. I don't know how it works in DM 6. Maybe that is what you did, delete the databases.

See blackberryfaq.com and the two articles on JL_CMDER.
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Old 09-03-2010, 04:30 PM   #7 (permalink)
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OK, desktop version I'm using is 6.0.0.40 Released August 3rd (Bundle 42)
Top left selections and other selections I made were:
Device
Delete Data
Selected Data (as opposed to all)
Calendar - All

This does remove all calendar items. I only had 10 so not very much data
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Old 09-03-2010, 04:42 PM   #8 (permalink)
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I don't know then. I guess if it were me I'd wipe and reinstall the OS. I hesitate to advise that because I can't help but think there's and easier way here.
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Old 09-03-2010, 04:44 PM   #9 (permalink)
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OK, no problem.

Thanks for your help, it's much appreciated.

Have a good weekend,

Mike
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Old 09-11-2010, 10:45 AM   #10 (permalink)
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Further information, can anyone add any advice here?

Since upgrading to the device software v5.0, anything to do with time freezes my Bold 9000.

Add a calendar event is OK but try and adjust the end time - dies
Set an alarm and get to the point where the time is to be set - dies
Set a task, everything is fine but try and enter the due time - dies

All issues related to clock and time in some way. Any suggestions would be appreciated.

Thanks,

Mike
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Old 09-11-2010, 11:06 AM   #11 (permalink)
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Did you wipe and reload the OS yet per aiharkness' advice? It's a quick and easy process if you don't have a lot of apps. Do a search for jl_cmder. That's the program used to remove the OS so you can start over. Using it you can revert to 4.6 if you want. Since nobody else is reporting similar issues, something likely went wrong during the OS update. It happens.
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Old 09-16-2010, 03:35 PM   #12 (permalink)
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It's quick and easy must mean for a Blackberry user who does this a lot. The jl cmder exe file just flashed on my screen for a millisecond and didn't work. The work around suggestion also does not tell you to put the battery back in but in the end, whatever I did got the OS reinstalled. Thanks for your help.

This would be an app people would pay a few bucks for if a batch file of some sort did the complete reinstall by pressing 'Yes'.
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