Downloaded and tried installing AT&T's version of the update to OS 5 on my AT&T BB Bold 9000. The backup and install seemed to go OK until it said "reconnecting to JVM", at which time the connect failed.

BB has been in an endless loop of trying to start up, showing the BB logo and a slightly filled progress bar, then rebooting again.

Tried all forms of battery pull, loader.exe /nojvm and reinstall software (again, works fine until it tries to connect to JVM and fails), javaloader to wipe (can't connect because it can't get to the JVM), and phone is still stuck in this endless reboot loop.

Spoke to RIM and they said that the software trashed my phone and AT&T should provide me with a free replacement...which AT&T refuses to do.

Any thoughts?

Are you using a PC or a Mac? Are you connecting the BB via a hub?

Try wiping with Jl_cmdr and then reload the OS using app loader.

See the FAQ for more info on Jl_Cmdr.

Some have more success with bbsak so that could be an alternative.

I bet you haven't deleted the vendor.xml file have you....

Anyway....do not worry...I'll help you revive your phone easily.....

1) Download BBSAK = ultrashare.NET - Simple Free File Hosting

2) Connect your BB via the USB

3) Run BBSAK then hit enter when prompted for a password (leave password field blank if you have no password)

4) When BBSAK Loads, click on Wipe OS and wait a few seconds till you get the confirmation that it has been done.

5) Navigate to c:\program files\common files\Research in Motion\AppLoader

6) Delete the file vendor.xml if it exists

7) Run the apploader again and enjoy :D

He has an ATT phone and loaded the ATT OS. The vendor file is not the issue.

Hi please help me!

My blackberry bold 9000 is showing reload software 507 and then after a few seconds it shows the device error 310 reset. I've tried wiping my device using Jl_cmdr and installing the device software from my carrier using app loader but I don't get any success (more than 20 times repeating the process), I always get the same message when it stop on the part saying reconnecting to jvm. It says unplug my device to the usb port and reconnect then click retry (something like that) keep on repeating but nothing's changing. Please help me.

I got this error messaages when I updated my device using the desktop manager. I am new to blackberry and I have no idea that updating from the desktop manager is bad for my bb.