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Old 10-17-2010, 10:51 AM   #1 (permalink)
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Default Can send but cannot recieve emails???

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This started the other day and cannot get it to work. Any ideas?

Oh and I am, running the newest OS sense the release in July.
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Old 10-17-2010, 03:43 PM   #2 (permalink)
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See How do I resend my service books? - BlackBerryFAQ. The first step, a hard reset, may solve the problem. If not, proceed with the next step, etc.
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Old 10-17-2010, 04:00 PM   #3 (permalink)
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Battery pull?

Reregister on host routing table?

Resend service books?
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Old 10-17-2010, 07:31 PM   #4 (permalink)
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Yeah Ive done a battery pull and also deleted the accounts and put them back on. I will try the service books to see if that works.
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Old 10-17-2010, 07:37 PM   #5 (permalink)
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I tried to register on ATTs BIS site and got this error:

Your account is not accessible via HTML browser. Please use your device to access BlackBerry Internet Service.

Is there any other way to resend the service books?
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Old 10-17-2010, 08:22 PM   #6 (permalink)
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Might sound weird but are you sure your trying to log in to the BIS site with the email address the service thinks it is? I had issues logging on to the BIS site and found the email address I was using was wrong. I inadvertently registered the address wrong. Try sending an email to someone you know and verify the email address is what you think. I know , sounds impossible but maybe. Something must have changed.
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Last edited by tsac : 10-17-2010 at 08:24 PM.
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Old 10-17-2010, 08:31 PM   #7 (permalink)
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From the Home screen, click Setup > Email Settings.
In the Email Accounts screen, display the menu and click Service Books.
Click Send Service Books.

The location of email settings may be different on some versions.
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