Originally Posted by JSanders
There is no "Ctrl" on the BlackBerry, so I am not sure what keys you're hitting.
You should be pressing Alt + rightShift + Delete.
Some people say do this reboot, and when your device screen hits the WHITE screen, do the same reboot again.
And, then allow it to reboot.
Thats what I am doing, I just put it in Computer speak.
this always worked in the past, just not anymore.