11-26-2010, 02:04 PM
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Join Date: Nov 2010
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| | cant update my bold 9000
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hello, i have a problem when updating my blackberry.
i have gone into options and clicked about and my software version is 4.... something... i don't know what because my phone is plugged in into my computer and i cant access the files. But ya it ia an old version. Defiantly 4.something.
well now i have gone to the blackberry website and there is a link for version 5. i clicked that and clicked view compatible smart phones. and the bold 9000 is one of them. so then i click update and it comes up with a new window and says "there are no blackberry device software updates available". but in the bottom left corner it says "view other versions" i click that and it comes up 22.214.171.1243
there is one above it called 126.96.36.1991 and it says recommend next to it. I click on it and click install and it says "there was an error updating your software" this comes up as soon as i click it. then this message follows. "This BlackBerry® Device Software upgrade includes new features and significant enhancements to the BlackBerry® solution and, as such, is only available to users with an active BlackBerry subscription. To learn more about BlackBerry® service, please visit blackberry.com/service."
what does this mean? do i need to have the blackberry bolt on to do the update