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Old 12-27-2010, 08:58 AM   #1 (permalink)
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Default Cannot connect to Home WIFI

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Hi guys, first time Blackberry user here. Just bought a Blackberry Bold 9000, and trying to get it to surf the Internet via my home WIFI LAN. Unfortunately, I keep getting HTTP 403 error: Forbidden (You are not authorized to view this page. Please try loading a different page). I've tried everything but so far that darn error keeps appearing, rendering any browsing in vain. I've run the WIFI diagnostic tools on the phone, it's able to connect to the WIFI LAN, ping local and external IP addresses work, and DNS resolution is successful.

I've also tried changing the Browser Configuration to Hotspot Browser. Powering on and off the phone also proved futile. I've checked in the Advanced Options -> Service Book and verified that both Wi-Fi TCP/IP Browser [BrowserConfig] and Wi-Fi TCP/IP Transport [WPTCP] and both there. However, when I looked into the Service Record for WPTCP, there's an unknown gateway IP address automatically configured as following:

Gateway IP: //10.11.224.34:19781;19780|GPAK

That doesn't look right to me. Any ideas what's going wrong? The OS is v5.0.0.822. Thing is fresh out of the box and I haven't installed or downloaded any apps yet.

Thanks,
W
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Old 12-27-2010, 09:08 AM   #2 (permalink)
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Default Re: Cannot connect to Home WIFI

The gateway IP looks fine, it only looks weird because there is a specified port range.

When you are connecting to the router are you sure is it in pairing mode? Does it work if you try it on another router, eg a friend's? Just to confirm that it is not the phone. From the information you have given I believe it is unlikely that it is a phone issue.

Also, do you have an active BlackBerry data plan on the device?
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Old 12-27-2010, 09:33 AM   #3 (permalink)
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Default Re: Cannot connect to Home WIFI

Maybe this will help:

KB03956-"HTTP Error 403: Forbidden" appears on the BlackBerry smartphone when attempting to access the browser
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Old 12-27-2010, 07:01 PM   #4 (permalink)
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Default Re: Cannot connect to Home WIFI

Clearing the cache as per the KB instructions did the trick! Thanks Dubdub for the spot-on instructions! You're the man!

And a belated Merry Christmas and happy New Year to all!

warmest regards from Malaysia,
Woon
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Old 12-27-2010, 07:41 PM   #5 (permalink)
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Default Re: Cannot connect to Home WIFI

Glad that you got it sorted out.
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