07-21-2011, 10:28 AM
Join Date: Jul 2005
Location: Florida Panhandle
Carrier: T-Mobile USA
Post Thanks: 17
Thanked 515 Times in 499 Posts
| | Re: BIS problem
First, it sounds like there is nothing wrong with your BIS account on the carrier's end of things. You are getting BIS service on one device, but not when you switch to the second device.
Obvious question that I didn't see answered above: When you switch devices, are you switching the device PIN in BIS to correspond to the device you are using at that time?
Also, since it sounds like the device housing was changed (and thus numbers are different) you should be using the info from the device screen and not a sticker on the housing.
So, make sure the correct device information is in the BIS setup and re-send service books. Do that and let's see what you got.