BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-25-2010, 12:40 AM   #1 (permalink)
New Member
 
Join Date: Dec 2010
Model: 9300
PIN: N/A
Carrier: Airtel
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BB 9300 3G and Desktop Manager

Please Login to Remove!

So here is the deal....

Picked up a BB 9300 3G, and wanted to transfer my contacts.

1. Does not pair with my Nokia E50 on Bluetooth protocol.
2. When I connect to the Blackberry Desktop Manager (tried versions 5.7 and 6) the software just hangs. I left it for 45 minutes but nothing happens. Not sure what the issue is here.

Any other method to get my contacts to the Curve BB. I managed to transfer the Nokia contacts to Outlook contacts, text file and csv file.

Any idea why the Desktop Manager hangs when I link up the BB.

Thanks....!
Offline  
Old 12-25-2010, 10:15 AM   #2 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,745
Post Thanks: 16
Thanked 501 Times in 488 Posts
Default Re: BB 9300 3G and Desktop Manager

So Desktop Manager is fine until you connect the BlackBerry to the computer?

What exactly do you see when it hangs? Any messages?

FYI if you have a password set on the BlackBerry and it is locked, you must unlock the BlackBerry, not just enter the password in desktop manager.
Posted via BlackBerryForums.com Mobile
Offline  
Old 12-25-2010, 10:25 AM   #3 (permalink)
New Member
 
Join Date: Dec 2010
Model: 9300
PIN: N/A
Carrier: Airtel
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BB 9300 3G and Desktop Manager

^^
Thanks for the reply.

This is how it looks like. And the exact same thing is happening what happened to the user in the link given.

How DTM looks when grayed out:
http://www.experts-exchange.com/Hard..._26369223.html

Yes, the DTM is perfectly fine till I link up the device. As soon as both USB cable ends are connected, it grays out. I do get the device PIN number at the bottom, but I cannot click any where.

Regarding "locked status", I am able to use the BB hand held normally. Not set any password, just running it out-of-the-box.

Any other insights..?

Last edited by anisingh : 12-25-2010 at 10:28 AM.
Offline  
Old 12-25-2010, 10:51 AM   #4 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,745
Post Thanks: 16
Thanked 501 Times in 488 Posts
Default Re: BB 9300 3G and Desktop Manager

Don't know. I searched, got a number of hits, read some suggestions, but didn't see an exact solution and explanation of the problem.

For what it's worth, see Desktop Manager Greyed Out when device connected. Bottom line in that thread is the OP successfully upgraded the OS and all was fine.

Just as a SWAG, you might try a security wipe and then see if you can connect properly, but only if you have a backup file so that you can selectively restore your data afterwards.
__________________
- Ira
Offline  
Old 12-25-2010, 11:55 PM   #5 (permalink)
New Member
 
Join Date: Dec 2010
Model: 9300
PIN: N/A
Carrier: Airtel
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BB 9300 3G and Desktop Manager

Okay...

Will try the security wipe else upgrade the OS to the BB. If I do a security wipe and my BB has nothing on it, do I still need to take a backup of anything...?

How will I update the BB software if I cannot sync to the DTM. And what version is good to upgrade too..?
Offline  
Old 12-26-2010, 07:42 AM   #6 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,745
Post Thanks: 16
Thanked 501 Times in 488 Posts
Default Re: BB 9300 3G and Desktop Manager

If you can't connect you won't be able to backup...but I gathered the BlackBerry is new to you and doesn't have anything of yours on it anyway, right?

See the two articles at blackberryfaq.com on using JL_CMDR. That will be helpful if you conclude you need to wipe the device first. But read the directions on using loader.exe instead of desktop manager.

I don't have opinions on OS versions. You can use the latest version released by you carrier, or just go with the latest official release for your model posted in the sticky on the forum.
Posted via BlackBerryForums.com Mobile
Offline  
Old 12-26-2010, 11:57 AM   #7 (permalink)
New Member
 
Join Date: Dec 2010
Model: 9300
PIN: N/A
Carrier: Airtel
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BB 9300 3G and Desktop Manager

^^
Thanks a lot for the help and information. Today I tried it without the carrier SIM module. And it connected just dandy....! Was able to sync with MS Outlook and pull out my contacts.

Thanks again.

Hope moderators can close out this thread. Solved.
Offline  
Old 12-26-2010, 12:02 PM   #8 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,745
Post Thanks: 16
Thanked 501 Times in 488 Posts
Default Re: BB 9300 3G and Desktop Manager

Removing the SIM was all it took?

And as things stand, does the problem happen again when you reinstall the SIM?
Posted via BlackBerryForums.com Mobile
Offline  
Old 12-26-2010, 02:07 PM   #9 (permalink)
New Member
 
Join Date: Dec 2010
Model: 9300
PIN: N/A
Carrier: Airtel
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BB 9300 3G and Desktop Manager

^^
Yes, that is all it took.

But when I connect the device with the SIM inside, again it grays out. This is what I get.



Not really sure what is happening here.
:(
Offline  
Old 12-26-2010, 02:09 PM   #10 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,745
Post Thanks: 16
Thanked 501 Times in 488 Posts
Default Re: BB 9300 3G and Desktop Manager

It's over my head.
Posted via BlackBerryForums.com Mobile
Offline  
Old 12-26-2010, 10:20 PM   #11 (permalink)
New Member
 
Join Date: Dec 2010
Model: 9300
PIN: N/A
Carrier: Airtel
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BB 9300 3G and Desktop Manager

^^
Could it be an issue due to Win 7 Ultimate -- 64BIT..?
Offline  
Old 12-27-2010, 07:20 AM   #12 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,745
Post Thanks: 16
Thanked 501 Times in 488 Posts
Default Re: BB 9300 3G and Desktop Manager

I really don't know.

There was an upgrade for desktop manager just released. I think I noticed it this last Saturday. if you are not running the latest, do the upgrade and try again.

But I'm stumped.
Posted via BlackBerryForums.com Mobile
Offline  
Old 12-27-2010, 10:07 PM   #13 (permalink)
New Member
 
Join Date: Dec 2010
Model: 9300
PIN: N/A
Carrier: Airtel
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BB 9300 3G and Desktop Manager

I tried the latest Thursday late night (India time), that was fail too.
Stumped just like you are. Guess will run updates using no-sim.


Thanks, friend...!
Offline  
Old 12-28-2010, 06:47 AM   #14 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,745
Post Thanks: 16
Thanked 501 Times in 488 Posts
Default Re: BB 9300 3G and Desktop Manager

Post an update if you figure it out.

I'm wondering what would happen if you tried it with another SIM card.

Also, did you happen to try it with your SIM but on another computer?

The only thing I can thing of is that desktop manager now checks to see the the device is on a blackberry data plan (i.e. it won't allow an upgrade to OS ver 5 without one). This isn't an answer, but I wonder if there is some issue with your SIM that in turn is causing desktop manager to hang. Seems desktop manager should handle it, but I don't know. It's all I can think of.
Posted via BlackBerryForums.com Mobile
Offline  
Old 12-28-2010, 11:45 AM   #15 (permalink)
New Member
 
Join Date: Dec 2010
Model: 9300
PIN: N/A
Carrier: Airtel
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BB 9300 3G and Desktop Manager

^^
Will try those things out when I get time, makes sense.

By the way, my carrier SIM is a year 2001 issue...! Could that be jinxing it..? Far fetched. But ya, there is some bug in there.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: BB 9300 3G and Desktop Manager
Thread Thread Starter Forum Replies Last Post
9300 blackberry desktop software app problem sinfrank General 9300 Series Discussion - Curve 3G 3 11-08-2010 06:58 AM
9300 3g tuneTransfer geordie-dan General BlackBerry Discussion 10 10-10-2010 04:11 PM
FAQ: How do I tether over Bluetooth with Desktop Manager 5.0.1 B49 or higher? dc/dc General BlackBerry Discussion 4 12-23-2009 07:25 PM
Zip / Ziplorer / Desktop Manager Problems JavaCofe General 9500 Series Discussion - Storm 1 11-17-2008 09:57 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.