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Old 08-20-2011, 01:57 PM   #1 (permalink)
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Default Difficulty downloading version 6.1

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I have tried unsuccessfully to download this software on my computer and would appreciate any help advice or some simple steps. I am not particularly computer literate.
I have visited the website and seem to have successfully downloaded version 6.1
It says my computer needs to have something called Microsoft Net 3.5 or something of the sort- which I have then also dowloaded. When I click on the desktop ICON on my computer a message comes up saying"Microsoft has encountered a problem and needs to close " I have spent about three or four hours in repeating downloads to no avail.
Is there a way out of this ? Can summit be done to solve the problem at all or am I just doomed !!


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Old 08-20-2011, 03:41 PM   #2 (permalink)
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Default Re: Difficulty downloading version 6.1

If you haven't done so already, you might want to look at http://btsc.webapps.blackberry.com/b...C&kcId=KB17001 and see if maybe you missed something. There is a referenced KB article also that you may need to scan.
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