BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-13-2012, 05:04 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2011
Location: UK
Model: 9300
PIN: N/A
Carrier: none
Posts: 39
Post Thanks: 0
Thanked 0 Times in 0 Posts
Angry BB 3G Software System Update help

Please Login to Remove!

Ok, this is my daughters phone (really really glad its not mine!), it was really really really really really slow, always showing a clock etc, when doing anything so I got the task of seeing why.

I found (eventually) that there was no free memory, it showed 0. I deleted some apps (can you not install apps to SD card?), and now had 17.3Mb free it states.

So I did a software update on the phone and it states up to date. Its on UK network TalkMobile, and is version 6.0 Bundle 2647.

I installed BB Desktop program on my Mac, done a (some sort of), backup on it. It also said then there was a software update available, 6.0 Bundle 2949, tried to update, 1st failing on some Bluetooth database, said continue, but then said can't as need another 13mb free space.

a) how come phone doesn't say theres an update, but desktop software with phone attached does?!?!?

b) how can I delete another 13Mb, as that would mean basically uninstalling everything (reason I know is we've just bought another brand new 9300, and out of the box it has 32Mb memory free, its for the wife....), so how can this be.

I really have had a horrible time tonight trying to fix this phone. if I knew how to back it up properly, contacts etc, then I would factory restore it, but my daughter would go ape, if I did this and her contacts were lost.

Can someone please help, before I throw this thing in the bin!
cheers
Offline  
Old 04-13-2012, 07:18 PM   #2 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
Carrier: T-Mobile USA
Posts: 13,695
Post Thanks: 15
Thanked 498 Times in 485 Posts
Default Re: BB 3G Software System Update help

I'm not clear on why you can't do a backup. Are you saying the backup process errors out?

You can use desktop manager to selectively back up particular databases. Also, you can slectively clear a particular database that is throwing a backup error, and then do a full backup (losing whatever was in the cleared database, of course).

But I agree. I would do a backup, then either to a security wipe or reload the OS altogether and then restore data and only eseential apps.
Posted via BlackBerryForums.com Mobile
Online  
Old 04-15-2012, 10:59 AM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2011
Location: UK
Model: 9300
PIN: N/A
Carrier: none
Posts: 39
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BB 3G Software System Update help

The backup comes up with a Bluetooth error of some sort. When I try to backup contacts it doesn't show any on the desktop software though, so I'm unsure if it has backed up or not.


I do think it needs a proper factory reset and then newest software OS installed, but need the contacts backed up 1st. So...

How can I manually backup contacts incase?

How do you do a factory reset, and then install the new OS.

How much memory does a 9300 have on phone, not SD card.

Can you install apps to SD card, if not is SD just for music, video, pictures then?
Cheers
Posted via BlackBerryForums.com Mobile
Offline  
Old 04-15-2012, 12:01 PM   #4 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,769
Post Thanks: 32
Thanked 439 Times in 379 Posts
Default Re: BB 3G Software System Update help

The microSD media card is just for media. You cannot install apps to it.

Are you backing up the device using a microUSB cable and Desktop Manager or some sort of Bluetooth or wireless connection?
Offline  
Old 04-16-2012, 02:15 AM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2011
Location: UK
Model: 9300
PIN: N/A
Carrier: none
Posts: 39
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: BB 3G Software System Update help

Can't believe apps can't go on SD card, there is so little memory on the device....

I am using the USB cable with the software, didn't know you could wirelessly anyway.
Posted via BlackBerryForums.com Mobile
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: BB 3G Software System Update help
Thread Thread Starter Forum Replies Last Post
can i update BB OS 6.0 in curve 3g 9300 yuvasamrat General BlackBerry Discussion 7 06-01-2011 12:44 PM
BB 8310 stuck on loading system software jbrace02 General 8300 Series Discussion - Curve 4 03-25-2009 04:39 PM
BB Software Update Erases 3rd Party Apps barkway General BlackBerry Discussion 2 03-22-2009 08:49 AM
Unite! Help Guide Sith_Apprentice BlackBerry Unite 17 12-25-2008 01:08 PM
Development Guidelines for Chat Software Developers Mark Rejhon Developer Forum 2 11-18-2005 06:49 PM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.