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cheerful 07-18-2012 06:16 PM

Unable to install OS
9300 with 6.0 from AT&T

BlackBerry Desktop 6.1 on Windows 7 64-bit

downloaded and installed on PC. Deleted vendor.xml

Run loader.exe /nojvm

"The BlackBerry Desktop Software does not have BlackBerry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system adminstrator".

I tried to upgrade to Desktop 7.0 but it says it can't be validated.

How can I fix it?


NJBlackBerry 07-18-2012 06:19 PM

Re: Unable to install OS
Likely there is more than one copy of vendor.xml on the c: drive. You have to find and delete all of them...

cheerful 07-18-2012 06:58 PM

Re: Unable to install OS
Right on. There is one in roaming profile. Thanks

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