BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-25-2012, 01:35 PM   #1 (permalink)
New Member
 
Join Date: Aug 2012
Model: 9300
PIN: N/A
Carrier: Virgin UK
Posts: 4
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Blackberry 9300 curve freezes at end of boot

Please Login to Remove!

Dear BlackBerry experts:

My BlackBerry 9300 curve is (usually) freezing after the booting progress bar has reached the end. Occasionally, I can get it to connect to my Desktop Software. And very occasionally, after trying to connect, it goes into some unrecognisable text version of its screen. I'm able to scroll about on this and try various things, but I keep getting Java errors. After a number of these I got a message saying "AppError 601" and the phone rebooted. Hasn't shown particular signs of life yet (back to freezing at the end of its boot progress).

I've included a number of screenshots and everything I could get off it using the command line tools in the attachment.

I did manage successfully to use the resettofactory command from the MacOS terminal to get it to wipe. However, from the text-only screen, and judging by the documentation as well, it doesn't remove apps. And I'm guessing this is app-related.

I've tried booting it in safe mode, which left me with a frozen screen with text in the background and a rectangular logo screen in the foreground (there's also a screenshot in the attachments).

Even if none of this rings a bell with any of you, do any of you know how to delete the apps from the command line (if that's possible at all)?

Many thanks for any help!
Attached Files
File Type: zip Archive.zip (222.8 KB, 187 views)
Offline  
Old 08-25-2012, 03:27 PM   #2 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,414
Post Thanks: 43
Thanked 598 Times in 591 Posts
Default Re: Blackberry 9300 curve freezes at end of boot

I'm not sure you wiped the blackberry properly. Try this.

How do I wipe the BlackBerry using Jl Cmder? - BlackBerryFAQ
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Offline  
Old 08-25-2012, 05:45 PM   #3 (permalink)
New Member
 
Join Date: Aug 2012
Model: 9300
PIN: N/A
Carrier: Virgin UK
Posts: 4
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Re: Blackberry 9300 curve freezes at end of boot

Dear tsac:

Thanks for your suggestion. Unfortunately, I only have a Mac and am not able to use the program you propose. Any other ideas?

Many thanks,
David
Offline  
Old 08-25-2012, 06:11 PM   #4 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,754
Post Thanks: 16
Thanked 503 Times in 489 Posts
Default Re: Blackberry 9300 curve freezes at end of boot

I'm not sure about this, but it is what I would look at if in your position and no windows machine available...

KB10144-How to force the detection of the BlackBerry smartphone using Application Loader

See if you can get Desktop Manager to force an OS reinstall.
__________________
- Ira
Online  
Old 08-26-2012, 03:12 AM   #5 (permalink)
New Member
 
Join Date: Aug 2012
Model: 9300
PIN: N/A
Carrier: Virgin UK
Posts: 4
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Re: Blackberry 9300 curve freezes at end of boot

Thanks for the thought. I tried this, and it gives me an unable to install message.
Offline  
Old 08-26-2012, 05:56 AM   #6 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.0
Carrier: T-Mobile USA
Posts: 13,754
Post Thanks: 16
Thanked 503 Times in 489 Posts
Default Re: Blackberry 9300 curve freezes at end of boot

Darn. That's all I got.

I searched for info on how to wipe using a mac. Didn't find anything, except many people asking the same question.
Posted via BlackBerryForums.com Mobile
Online  
The Following User Says Thank You to aiharkness For This Useful Post:
MarshallGoldman (08-26-2012)
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Blackberry 9300 curve freezes at end of boot
Thread Thread Starter Forum Replies Last Post
Web Desktop 5 no application loader Walter_Str BES Admin Corner 2 08-27-2009 08:05 AM
Initialize problem with BES and GroupeWise dupere BES Admin Corner 2 07-02-2008 03:09 PM
New to BES admin , need help with messages. bigwig BES Admin Corner 5 10-17-2007 11:59 AM
T-Mobile's Smart Phone Comparison Chart! UPDATED & NEW! :) secrecyguy General BlackBerry Discussion 5 06-02-2007 03:42 PM
RIM Introduces the BlackBerry Curve Smartphone BlackBerryLinks BlackBerry In the News 0 05-03-2007 04:47 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.