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Old 12-22-2012, 01:24 AM   #1 (permalink)
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Model: 9350
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Question 9350 Unable to start BBM, App World

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Hello,

I had recently tried updating the software on my 9350, App World and BBM were successfully updated but upon trying to load the programs I received a message that Blackberry ID needs to be updated. The first attempt had a failed download, attempted to update again and 2nd attempt completed the download and requested a restart. I restarted the BB and upon boot, I tried starting BBM, received the same message indicating BB ID needs the latest version (which I though was just installed). So I clicked on download, and now I receive the following error:

"Sorry, there is no compatible version of BlackBerry ID available at this time."

Looking at Options -> Device -> Application Management, there is no BlackBerry Identity listed. Any ideas how I can get BBM and App World working again? Below are the version numbers for the software...

OS = 7.0.0.579
App World = 4.0.0.65
BBM = 7.0.0.126
Carrier = Bell
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