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-   General 9500 Series Discussion - Storm (http://www.blackberryforums.com/general-9500-series-discussion-storm/)
-   -   Old BIS accounts on phone, but no e-mail (http://www.blackberryforums.com/general-9500-series-discussion-storm/161178-old-bis-accounts-phone-but-no-e-mail.html)

wiredwrx 11-24-2008 01:48 AM

Old BIS accounts on phone, but no e-mail
 
I use BES, and BIS. My BES is working fine. I have 3 accounts using BIS, and they show on the Storm, but none of the BIS e-mails are being pushed to the phone. I can go through the BIS setup on the phone, but I do not want to end up with duplicate folders for the bIS accounts. Any one have any suggestions? Should I run the BIS setup anyway, and take my chances?

Michael

zerog46 11-24-2008 01:52 AM

You can re-send the service books, this will not duplicate accounts.

someonexh 11-24-2008 05:08 AM

Quote:

Originally Posted by zerog46 (Post 1180561)
You can re-send the service books, this will not duplicate accounts.

Not only that, but on the BIS page, make sure you update your PIN. My email was working fine, and I ended up sending service books anyways and my email stopped working. I had to update the PIN and resend them again. :)

Dubdub 11-24-2008 06:27 AM

Pull the battery for about 30 seconds then reinstall and let the device boot.

Could there be an IT Policy in place preventing BIS email access?

bwhite1234 11-25-2008 07:48 AM

You have to change the device PIN on the BIS website.

tommyk42 11-25-2008 12:32 PM

Quote:

Originally Posted by bwhite1234 (Post 1182353)
You have to change the device PIN on the BIS website.

I had this problem yesterday. All you have to do is go to the email setup and update your pin on the storm and enter the passwords for the email account. after that the service books will be resent. Hope that helps


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