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Old 11-24-2008, 01:48 AM   #1 (permalink)
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Default Old BIS accounts on phone, but no e-mail

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I use BES, and BIS. My BES is working fine. I have 3 accounts using BIS, and they show on the Storm, but none of the BIS e-mails are being pushed to the phone. I can go through the BIS setup on the phone, but I do not want to end up with duplicate folders for the bIS accounts. Any one have any suggestions? Should I run the BIS setup anyway, and take my chances?

Michael
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Old 11-24-2008, 01:52 AM   #2 (permalink)
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You can re-send the service books, this will not duplicate accounts.
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Old 11-24-2008, 05:08 AM   #3 (permalink)
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Quote:
Originally Posted by zerog46 View Post
You can re-send the service books, this will not duplicate accounts.
Not only that, but on the BIS page, make sure you update your PIN. My email was working fine, and I ended up sending service books anyways and my email stopped working. I had to update the PIN and resend them again.
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Old 11-24-2008, 06:27 AM   #4 (permalink)
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Pull the battery for about 30 seconds then reinstall and let the device boot.

Could there be an IT Policy in place preventing BIS email access?
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Old 11-25-2008, 07:48 AM   #5 (permalink)
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You have to change the device PIN on the BIS website.
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Old 11-25-2008, 12:32 PM   #6 (permalink)
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Quote:
Originally Posted by bwhite1234 View Post
You have to change the device PIN on the BIS website.
I had this problem yesterday. All you have to do is go to the email setup and update your pin on the storm and enter the passwords for the email account. after that the service books will be resent. Hope that helps
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