My storm crashes randomly, goes dark, when I am using the phone, surfing, or using an app. There is no rhyme or reason. I have to battery pull, or plug in to the a/c or car charger to get to re-boot. I am wondering if this is a hardware issue/defective device or if it is a software issue. I can't live with this for too long if they aren't going to fix as I have personal/business calls to make and things to do.
I am not sure if I should get it replaced, and if a software issue will it make a difference?