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Old 11-25-2008, 08:14 PM   #1 (permalink)
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Default Why can't I see HTML email in my Storm?

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Hi all...

From everything I read, HTML email viewing capability has been included since 4.5. Yet on my Storm, no matter where I go into what menu, I cannot see any option to view as text or HTML...

Bueller? Anyone?
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Old 11-25-2008, 08:21 PM   #2 (permalink)
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I have it Message - Options - Email Settings. It is the third option for all of my email accounts except for my BES email account.
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Old 11-25-2008, 08:30 PM   #3 (permalink)
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Are pictures just not showing up? In the email, click on the Menu button, and go to "Get Images".
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Old 11-25-2008, 08:52 PM   #4 (permalink)
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It also has to be supported on the other side, like if your email is work mail on a BES, the server needs to be 4.1SP6.
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Old 11-25-2008, 08:53 PM   #5 (permalink)
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Nope. I'm seeing everything as plain text.

So if I am on BES, then I'm out of luck?
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Old 11-25-2008, 09:06 PM   #6 (permalink)
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Quote:
Originally Posted by Dan Miller View Post
Nope. I'm seeing everything as plain text.

So if I am on BES, then I'm out of luck?
I don't know the true answer to that. I can not view HTML on my BES email account but my other email accounts I can.......
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Old 11-25-2008, 09:14 PM   #7 (permalink)
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Like dpeters said, if you're on a BES, that BES must be running a version that supports HTML email. If the BES doesn't support HTML email, the only solution is updating the BES and re-enterprise activating the handheld after the upgrade.
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Old 11-25-2008, 09:54 PM   #8 (permalink)
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You may also have to reinstall your service books, when I upgraded to 4.5 i had to go to Email Set up and reload Service books, that took care of getting the HTML email
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Old 11-25-2008, 10:10 PM   #9 (permalink)
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Quote:
Originally Posted by jgb@etree View Post
Like dpeters said, if you're on a BES, that BES must be running a version that supports HTML email. If the BES doesn't support HTML email, the only solution is updating the BES and re-enterprise activating the handheld after the upgrade.
Exactly, now I remember. It is because my company hasn't upgraded BES to support HTML.....
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Old 11-25-2008, 11:05 PM   #10 (permalink)
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BES servers need to be on version 4.1.5 or higher. In version 4.1.6 it's turned on by default.
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Old 11-26-2008, 07:39 PM   #11 (permalink)
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I can get HTML on BIS but I have to select "get images" for every email. Is there another setting to make it automatic. It's listed correctly in my email options.
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Old 11-26-2008, 07:53 PM   #12 (permalink)
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You will have to select get images if that image is a link. It is set that way for security. If the image is embedded into the message you won't have to select "get images", as they will show automatically.
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