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-   -   BES Questions (http://www.blackberryforums.com/general-9500-series-discussion-storm/162323-bes-questions.html)

islandfever 11-29-2008 02:41 PM

BES Questions
 
I am on a BES...

How do I:

#1 Get the BB to download more than just 3 days of emails over the air

#2 Get the Emails to show anything when I open them up. I always have to click "more available" to see even the smallest messages. (FYI I have tried the Allow More Always option in Email settings to no avail)

John Clark 11-29-2008 02:49 PM

1. This is set by the BB server.

2. is this happening with new emails? The old ones may do this after the activation.

islandfever 11-29-2008 03:14 PM

What do you mean by activation? I already activated this yesterday with my BES password from work...

John Clark 11-29-2008 03:23 PM

That's the activation of which I speak. When the emails come down during the activation they will come down as headers only, many times. New emails received after activation should have the text included. If they don't, give your IT dept a call.

islandfever 11-29-2008 05:58 PM

What about getting more downloaded from the past. All I have right now is from Nove 24th on....Windows Mobile allowed me to download more onto phone.

John Clark 11-29-2008 06:03 PM

When you open the old mail you can hit more. The old emails will be header only until you ask for more. What's the big deal?

islandfever 11-29-2008 06:47 PM

No I got that....I meant why isnt it bringing in more emails from before the 24th of this month?

Thom 11-29-2008 06:51 PM

Quote:

Originally Posted by islandfever (Post 1188797)
What about getting more downloaded from the past. All I have right now is from Nove 24th on....Windows Mobile allowed me to download more onto phone.

The number of messages that can be pre-populated on a BES activated device depends on what is configured in the BES server. I forget what the default is, but it can be bumped up to 14 days with a maximum message count of 1000 messages. The only way to get more messages is to make the change in BES, delete the user from BES, and then re-activate the user on the BES.

michal64 11-29-2008 06:52 PM

Quote:

Originally Posted by islandfever (Post 1188884)
No I got that....I meant why isnt it bringing in more emails from before the 24th of this month?


that is set by your bes admin, talk to them

John Clark 11-29-2008 06:56 PM

exactly, and I answered it in my first post.

islandfever 11-29-2008 06:58 PM

JOhn, yes I know you did. I just wasnt sure which of my tow questions you answered that to. Thanx

John Clark 11-29-2008 07:02 PM

I numbered them just as you did.


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