BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-03-2008, 11:06 AM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Jan 2005
Model: 8300
Carrier: Vodafone
Posts: 56
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BIS device connected to BES

Please Login to Remove!

Guy's,

I have two BIS Storm 9000 devices which Id like to connect to our BES. I have tried one, it connects and activates fine and all functions work.

The only difference I can find between the device is the APN which is used?

BES devices connect to BlackBerry.net and BIS device connect to blackberry.net case changes with different ip addresses.

Why is there a difference and is there a significance to this, and can I change it with a flash of the firmware?

I was thinking along the lines of costs as out data plan is for BES traffic.

Hope someone can clear this up.

Thanks.
Offline  
Old 12-03-2008, 11:27 AM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jun 2007
Model: 9700
OS: 5.x.x.x
PIN: N/A
Carrier: AT&T
Posts: 394
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by thejollyboys View Post
Guy's,

I have two BIS Storm 9000 devices which Id like to connect to our BES. I have tried one, it connects and activates fine and all functions work.

The only difference I can find between the device is the APN which is used?

BES devices connect to BlackBerry.net and BIS device connect to blackberry.net case changes with different ip addresses.

Why is there a difference and is there a significance to this, and can I change it with a flash of the firmware?

I was thinking along the lines of costs as out data plan is for BES traffic.

Hope someone can clear this up.

Thanks.
No such thing as a BIS or BES device, they are all the same and only the plans are different. If you want to connect to a corporate BB server then you need BES, otherwise BIS is fine for Hotmail, Gmail or whatever.
Offline  
Old 12-03-2008, 02:51 PM   #3 (permalink)
New Member
 
Join Date: Dec 2008
Location: Pittsburgh
Model: 9530
OS: .75
Carrier: Verizon
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by thejollyboys View Post
Guy's,

I have two BIS Storm 9000 devices which Id like to connect to our BES. I have tried one, it connects and activates fine and all functions work.
Did you even try to connect the 2nd phone to the BES? from the above it sounds like you just tried one and it worked. Correct me if I'm wrong.

If you did then, are you sure you have the right email and password when you do the enterprise activation? Please check that out. also are you getting any kind of error message on the phone when you try to activate it? authentication error or something?

Also BES and BIS are going to affect each other. I use both on my phone
Offline  
Old 12-03-2008, 03:05 PM   #4 (permalink)
Thumbs Must Hurt
 
Join Date: Jan 2005
Model: 8300
Carrier: Vodafone
Posts: 56
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Donbp View Post
No such thing as a BIS or BES device, they are all the same and only the plans are different. If you want to connect to a corporate BB server then you need BES, otherwise BIS is fine for Hotmail, Gmail or whatever.
So the APN IP difference is ok, and it's dependant on the SIM service?
Offline  
Old 12-03-2008, 03:09 PM   #5 (permalink)
BBF War Game Mod
 
Jadey's Avatar
 
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
PIN: SEEKRIT innit
Carrier: AT&T
Posts: 4,294
Post Thanks: 9
Thanked 29 Times in 23 Posts
Default

Ability to connect to BES is on SIM. If you have one device that is activating and one that is not, try swapping the SIMs and try the "faulty device" again - you'll probably find that it works.

Both SIMs need the corporate data plan for use with BES.
__________________
Jadey : Groupware Infrastructure Architect, Denver CO
If I'm not here, I'm playing World's End on FaceBook. Mob/Mafia Wars are SOO last year
Offline  
Old 12-03-2008, 03:16 PM   #6 (permalink)
Thumbs Must Hurt
 
Join Date: Jan 2005
Model: 8300
Carrier: Vodafone
Posts: 56
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by mkrsx View Post
Did you even try to connect the 2nd phone to the BES? from the above it sounds like you just tried one and it worked. Correct me if I'm wrong.

If you did then, are you sure you have the right email and password when you do the enterprise activation? Please check that out. also are you getting any kind of error message on the phone when you try to activate it? authentication error or something?

Also BES and BIS are going to affect each other. I use both on my phone
Yes both devices work fine now as I have added the other one to the BES.

Both devices were hardward only but we had Blackberry enabled sims to put in them.

As long as the usage is coverged by our data plan I'm happy.
Offline  
Old 12-03-2008, 04:40 PM   #7 (permalink)
CrackBerry Addict
 
Join Date: Oct 2006
Location: Fairfield, CT
Model: 9930
OS: 7.1.0.755
Carrier: VZW
Posts: 618
Post Thanks: 0
Thanked 3 Times in 3 Posts
Default

If a device fails to activate on the BES, contact your carrier and ensure that your service plan is provisioned for BES access. Most carriers charge a little extra to allow devices to be connected to a BES
__________________
BB devices I've owned: 957 : 7750 : 7250 : 8703e : 8830 : 9530 : 9630 : 9650 : 9930 : 64GB PB

BES 5.0.4 ~ BES 10.1
Offline  
Old 12-07-2008, 11:15 AM   #8 (permalink)
Knows Where the Search Button Is
 
Join Date: Feb 2007
Model: 8830
Carrier: Verizon
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

It depends on your plan. I used to have the 10MB plan that is no longer available. It could do BES and BIS. I got screwed by Vzw when upgrading to Storm and they switched me to the unlimited plan for $45. The $29 plan for "personal" email will not allow BES connectivity - you will get a service error if you try. I tried to go back to the 10MB plan for $25 but they won't let me.

BTW - If you are on a BIS plan, the device will activate with BES when USB connected, but as soon as you disconnect USB you lose BES connectivity.

Last edited by bwhite1234 : 12-07-2008 at 11:16 AM.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.