Originally Posted by MLP141
OK, I am a complete BB newbie and have been poking around here for a week or so.
I got my Storm today (woohoo). I am a Mac user. I downloaded PocketMac and the updated drivers package. Installed and rebooted my Mac.
Now, when I plug the USB into the Storm nothing happens. I then open PocketMac and click Sync and get this error message:
[07:19:47.144] Unable to connect to BlackBerry (error 1); skipping.
Also, should I see the Storm appear on my Desktop?
I have the same exact issue going and it really sucks because I have to write down my important contacts from my "Entourage" in my Mac. I actually already spent a couple hours on the phone first with Verizon tech support then they transferred me to BlackBerry tech support because at Verizon they have limited support if you have a Mac. Anyway, with BB tech support we tried all kinds of things like uninstalled "Pocket Mac" and installed the new version with updated drivers and deleted "BlackBerry.kext and BlackBerryUSB.kext" files and even changed some settings on my Storm like what others are talking about with the "Mass Storage mode" which is currently in the "on" position. Well, after all this there was still NOTHING! Still got the same original error message. We looked at the OS on my Mac and it's a little old I'm pretty sure I have 10.4.11 (not sure,I'm at work now). Anyway he said that maybe it's because I have a older OS version and need to upgrade it. I have a open case # with BB tech support so I will try to give them a call tonight, they said they are going to walk me through my Pocket Mac software I have and look at the script or code of it to see where the error is exactly.
I'll post back again here once I make some progress.....In the mean time good luck to those who are having this same problem.