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Old 12-06-2008, 02:33 PM   #1 (permalink)
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Default Desktop Manager Problem (Internet Access Error)

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I have a brand new Blackberry Storm and am transitioning from using a Palm Treo for the last two years. Phone is great but I'm having a software problem with Desktop Manager. I have installed DM version 4.7 on my Dell XPS 410 operating with Windows XP Media Center Edition. I get the error stating "The computer must be connected to the Internet in order to initially configure synchronization settings."

I get a similar error when attempting to do most tasks using DM. I edited my Trend Internet Security software to allow an exception for the DM executable file but that didn't help. Because of this problem I can't synchronize with Outlook so I can't get my contacts and calendar items transferred to the phone. Any help will be greatly appreciated.

Tim
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Old 12-11-2008, 04:02 PM   #2 (permalink)
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I've also had this same error "Your computer must be connected to the Internet" after installing DM 4.7 for my new Storm. This is my first BB device, so also my first time installing DM on my PC. Over the coarse of the past few days, I've tried all the recommended solutions (uninstalling/reinstalling, disabling virus software, disabling my firewall, blah...blah...blah) and nothing let me make the connection to sync my Storm. Then...for other reasons, I went back and installed V Cast with Rhaopsody from the white Verizon CD (after DM 4.7 was installed and still getting the "Your computer must be connected to the Internet" error message). A few minutes later, I hooked up my phone to transfer files to the data card and I tried the sync button (just for fun) and it worked. It's continued to work for a few days now with a number of re-boots to the PC.

I'm no techy and I have no idea (or concern) if installing V Cast was what fixed this issue, but it works now. You might want to try it if you haven't already installed this piece of software.

Grey
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Old 12-11-2008, 04:09 PM   #3 (permalink)
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DM 4.7 still has some issues with it. I'd suggest you downgrade to 4.6 or earlier.
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Old 12-12-2008, 10:20 AM   #4 (permalink)
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Will 4.6 let you sync your Outllook email? I know that 4.7 doesn't.

Thanks,

Grey
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Old 12-12-2008, 10:41 AM   #5 (permalink)
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Actually they both do.
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Old 12-12-2008, 02:39 PM   #6 (permalink)
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Thank you so much - I'll try the Vcast / Rhapsody trick tonight and report back !
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