BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-06-2008, 06:20 PM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Nov 2008
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 63
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Phone no show contact when in lock

Please Login to Remove!

So I noticed that when my phone is in sleep/lock mode and I receive a call, it does not show the contact information. It only shows the phone number. With this, it doesn't even ring the custom tone I set for the person who is calling.

What to do to fix this?
Offline  
Old 12-06-2008, 06:27 PM   #2 (permalink)
No longer Registered.
 
Join Date: Jun 2007
Model: 9530
OS: 4.7.0.XXX
PIN: G Pong Champ
Carrier: T-Mobile U.S.
Posts: 5,515
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Sounds like you have your address book protected.

Go to Options > Security Options > General Settings. Set Include Contacts to No
Offline  
Old 12-06-2008, 06:28 PM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2008
Location: California
Model: 9530
OS: .75
PIN: N/A
Carrier: Verizon
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

This is a BB security feature. There is no fix. When your BB is locked its for security reasons to now show the name of the caller to protect their identity just in case someone steals your phone.
Offline  
Old 12-06-2008, 06:36 PM   #4 (permalink)
No longer Registered.
 
Join Date: Jun 2007
Model: 9530
OS: 4.7.0.XXX
PIN: G Pong Champ
Carrier: T-Mobile U.S.
Posts: 5,515
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by svclee View Post
This is a BB security feature. There is no fix. When your BB is locked its for security reasons to now show the name of the caller to protect their identity just in case someone steals your phone.
The fix is in post #2
Offline  
Old 12-06-2008, 07:14 PM   #5 (permalink)
Thumbs Must Hurt
 
Join Date: Nov 2008
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 63
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.