12-08-2008, 12:05 PM
Talking BlackBerry Encyclopedia
Join Date: Mar 2007
Location: Sarasota, Fl
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Thought I remember hearing that if it was before last Friday, then you would get a brand new one, but after that it was a Certified "USED" replacement.
Read that on the forums here I do believe.
Still a bunch of crap though, take it back to the store, tell them you want your money back if you cant get a new one, that should prompt them to give you a brand new one.