BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 12-09-2008, 06:40 AM   #1 (permalink)
New Member
 
Join Date: Dec 2008
Model: 9500
PIN: N/A
Carrier: Vodafone
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Reload Software: 507 - Help

Please Login to Remove!

Hi all

Apologies in advance is this has been covered a few times, but time is tight so I can't search the forum at present.

Essentially, I connected my 9500 to my PC to upload some music files. I had a window pop up saying there were updates ready for my phone, so I clicked install and left it to it. I came back about 10 minutes later as I was on my way out (and supposed to be out of the house over an hour ago!) to find the device manager showing the message 'A fatal error has occurred etc etc etc' As such, my BB shows the message in the title with a little icon.

From what I can make out, there is no OS on the phone but the device manager doesn't recognise that it is connected, so I cannot install my most recent back up.

I would be so grateful if someone has a fix for this as I have so much information within the phone that I really need to access - not to mention I can't contact anyone.

Help!
Offline  
Old 12-09-2008, 07:15 AM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
chrisb3's Avatar
 
Join Date: May 2007
Location: Brooklyn, NY
Model: 9530
OS: 4.7.0.151
PIN: 3048984C
Carrier: Verizon
Posts: 247
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Just reinstall the OS in DM. If it's not allowing it, then use loader.exe in the Program Files/Common Files/Research In Motion/AppLoader directory. After the phone comes back up, you can restore.

I would recommend not reloading more than messages, contacts and browser bookmarks/history in case there's a conflict hosing your Storm.

Last edited by chrisb3 : 12-09-2008 at 07:16 AM.
Offline  
Old 12-09-2008, 08:19 AM   #3 (permalink)
Thumbs Must Hurt
 
viet2100's Avatar
 
Join Date: Nov 2008
Location: Naples, FL
Model: 9530
OS: v4.7.0.90
PIN: N/A
Carrier: Verizon Wireless
Posts: 98
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yup, plug it in and go to where you deleted the Vendor file and open AppLoader.
__________________
Blackberry 9530 Storm v4.7.0.90 (Platform 4.0.0.128)
Offline  
Old 12-09-2008, 08:44 AM   #4 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,100
Post Thanks: 152
Thanked 152 Times in 125 Posts
Default

Welcome to the forums.

You're correct, the 507 error indicates no OS on the system. If DM will not detect your device to load the OS. Follow these steps.
What to do next if Jl Cmder will not connect and wipe - BlackBerryFAQ
Offline  
Old 12-09-2008, 10:59 AM   #5 (permalink)
New Member
 
Join Date: Dec 2008
Model: 9500
PIN: N/A
Carrier: Vodafone
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Cheers guys

I followed those instructions, but the C: Prompt says it cannot find the path specified. I tried another route from the BB website that takes me through the temp folder settings, but the folder I'm supposed to open doesn't exist in there.

I'm real stuck now
Offline  
Old 12-09-2008, 12:05 PM   #6 (permalink)
New Member
 
Join Date: Dec 2008
Model: 9500
PIN: N/A
Carrier: Vodafone
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Scratch that - it's all sorted now

Thanks for the help!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

ASCO solenoid valve_____4487/8 L
$25.0
ASCO solenoid valve_____4487/8 L pictureQTY. 4 NEW GEMS Solenoid Valve EH3112-MM-C204 24VDC 100PSI ORIF. 1/16 x 1/16
$150.0
QTY. 4  NEW GEMS  Solenoid Valve EH3112-MM-C204 24VDC 100PSI ORIF. 1/16 x 1/16 pictureAsco S262SG02N3KK4 Electric Solenoid Valve 2-1/2" NPT 120VAC 2-Way Normally Open
$500.0
Asco S262SG02N3KK4 Electric Solenoid Valve 2-1/2Sporlan MKC-2 Solenoid Coil Kit 120-208-240/50-60
$40.0
Sporlan MKC-2 Solenoid Coil Kit 120-208-240/50-60  pictureBRAND NEW Red Hat Asco 8262G31 8320R188 8262G2 Brass Solenoid Valves
$280.0
BRAND NEW Red Hat  Asco 8262G31  8320R188   8262G2   Brass Solenoid Valves  picture






Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.