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-   -   "Unread Messages" icon not displaying correctly (http://www.blackberryforums.com/general-9500-series-discussion-storm/164244-unread-messages-icon-not-displaying-correctly.html)

Neurobit 12-09-2008 01:25 PM

"Unread Messages" icon not displaying correctly
 
My unread messages icon is not working properly.

Up until yesterday, it kept displaying 1 unread/un-opened, not that has grown to 4.
I've cleared my desktop/gmail/sms screens, and also disabled and re-enabled this feature but I cannot figure out what's wrong.

Thoughts?

UndergroundWire 12-09-2008 01:29 PM

Quote:

Originally Posted by Neurobit (Post 1202664)
My unread messages icon is not working properly.

Up until yesterday, it kept displaying 1 unread/un-opened, not that has grown to 4.
I've cleared my desktop/gmail/sms screens, and also disabled and re-enabled this feature but I cannot figure out what's wrong.

Thoughts?

I would first go in to the service books and register your phone. That should do the trick. When all else fails, do a battery pull.

koki 12-09-2008 01:30 PM

what about clearing any missed calls. i notice that a missed call comes up as both an envelope and a phone and red X symbol

Thatzmister2u 12-09-2008 01:34 PM

This might be helpful:

How do I reset my message counter to clear, or zero? - BlackBerryFAQ

Good Luck!

E-

Neurobit 12-09-2008 01:35 PM

Quote:

Originally Posted by koki (Post 1202674)
what about clearing any missed calls. i notice that a missed call comes up as both an envelope and a phone and red X symbol


Thanks Koki, that did it! (y)(y)(y)
Looks like you have to click on the missed call, which turns the icon from yellow to white, and it clears the unread msgs. icon.


Again, thanks for the tip.

Paul

Neurobit 12-09-2008 01:44 PM

:idea: Just figured out what happened...
I've deployed the "Desktop" icon workaround to our devices (done in BES), which segregates business email.

Before, they would go to the "catch all" folder which I've since hidden, (that folder groups together all messages including phone calls, so whenever I used to "mark all as read", it would also clear the call log, which now has to be done manually.

Thanks again,
Paul

koki 12-09-2008 01:57 PM

Quote:

Originally Posted by Neurobit (Post 1202683)
Thanks Koki, that did it! (y)(y)(y)
Looks like you have to click on the missed call, which turns the icon from yellow to white, and it clears the unread msgs. icon.


Again, thanks for the tip.

Paul

SWEET!


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