Originally Posted by Egan
...But my BES email only downloads new emails - it never removes emails that I have filed or deleted on the computer. I shouldn't have to connect via the USB and hard sync -that defeats the purpose of having a BB. Is this a BB qwerk? I've only used Goodlink (on a Treo650 and Blackjack) in the past and it sync'd perfectly.
The BES can only touch/see your Exchange mail box, not your local PC. Even then, the normal default setup is to only reconcile your main Inbox and Sent items, and it does not reconcile sub folders you might have setup on your mail server.
PST's are not on your exchange server, so when you File something from your Exchange inbox to the PST file, the BES see it dissapeared, but doesn't know what happened to it, so it leaves it on the hand held.
Sync PST via USB cable & the desktop manager on your local PC can overcome this.
Assuming you have "wireless reconcile" enabled for messages...
Deleting an item from the hand held when using a BES works by the BES checking the Deleted items folder in your Exchange mail box. If something is in your deleted items, the BES goes and removes it from the hand held. Empty the deleted items before the BES has a chance to re-scan it, the deleted items folder contains nothing, so again, the BES doesn't know what happened to the item, and leaves it on the hand held. In this case, you must manually delete the "left overs" from the hand held.
Now, another work around is enabling the "Hard Delete" feature on the BES. If the BES see the item has dissapeared, it will remove it from your hand held. Your BES Admin would need to turn that on.