Originally Posted by marcusblade
There is no restocking fee if you return the phone and either get the same model or no phone at all. I have done this many times in the last few months. Read the 30 day worry free guarantee on the Verizon Website. If you plan to return the phone and get a different model you will be charged the restocking fee. Also if you wanted a different model you have to wait 3 days after you return your phone to get a different model. Of course all this has to be done within the 30 days.
I have done lot's of exchanges with Verizon over the 8 years I have been with them. This is what I know from my experience.
1. When you buy a new phone, you can switch it for another phone of equal model or different with no cost at all. Within the first 30 days. In fact, if you get a defective phone, they will exchange it at no cost during the first 30 days, after that they will send the replacement via mail.
2. If you return the phone and don't replace it with another you will be subject to the $35 restocking fee.
That's my two cents worth.