BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-16-2008, 03:33 PM   #1 (permalink)
Thumbs Must Hurt
 
bryanparke's Avatar
 
Join Date: Dec 2004
Model: 8330
Carrier: Verizon
Posts: 55
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Application Center - "Failed to authenticate server" - Fixed!

Please Login to Remove!

If anyone has recently upgraded their device software and then subsequently wiped the handheld, you may be getting the above error any time you use the Application Center on your BlackBerry Storm. You also are likely getting certificate errors when trying to use Visual Voicemail. After researching many sites and trying to fix this problem myself, I finally called Verizon to get some professional help. As it turns out, they had not been aware of this problem (at least they couldn't find anything in their support database). We dialed up RIM to get help and they too were not able find anything related. I had seen this article on CrackBerry (Application Center List Empty - HELP!! (Also a VVM question) - BlackBerry Forums at CrackBerry.com) but the user was not able to post the link to the certificates that were lost during the wipe. After I explained (many times to both the Verizon Tech and RIM Tech) that I just need "the link" to get to the certificates, they both agreed that there is no such link. Lo and behold the RIM tech found an article (after 2 hours of us trying to wipe, re-wipe and re-re-wipe) with the link to the Certificates. The link is here and is available via OTA (http://www.blackberry.com/go/missingcerts) - after the certs are downloaded then you will be asked to reset to activate the certificates. After the restart I was able to use Application Center and Visual Voicemail, etc, without certificate errors.

I hope this helps at least one person!
__________________
Bryan Parke
Verizon Curve 8330
Offline  
Old 12-16-2008, 05:51 PM   #2 (permalink)
BlackBerry Blooded
 
jsntrenkler's Avatar
 
Join Date: Aug 2007
Location: Tucson Arizona
Model: 9630
OS: 4.7.1.40
PIN: ????
Carrier: Verizon Wireless
Posts: 1,271
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thank you for this ... I had the same problem, Verizon couldn't figure it out, so I took my phone back to Best Buy and they gave me a new one. Mods, this needs to be stickied, because if someone wipes there handheld on Verizon they will likely encounter this problem.
Offline  
Old 12-18-2008, 10:53 AM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2007
Model: 9530
PIN: TAIL ON DONKEY
Carrier: Verizon
Posts: 49
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Worked for me too.
Offline  
Old 12-18-2008, 11:04 AM   #4 (permalink)
Thumbs Must Hurt
 
bryanparke's Avatar
 
Join Date: Dec 2004
Model: 8330
Carrier: Verizon
Posts: 55
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Glad to hear it! usually 99% of all problems can be googled and fixed, so i was quite surprised that there wasn't much about this on the net. i'm hoping it comes up as the first google hit for people having the same problem. it was very frustrating, not only did it break the application center, but also meant that visual voicemail was broken and any other apps that rely on those base certificates.
__________________
Bryan Parke
Verizon Curve 8330
Offline  
Old 12-29-2008, 11:21 AM   #5 (permalink)
Talking BlackBerry Encyclopedia
 
RadHaz75's Avatar
 
Join Date: Feb 2006
Location: Philadelphia
Model: 9650
OS: 6.0.0.524
PIN: BALL
Carrier: Verizon Wireless
Posts: 456
Post Thanks: 2
Thanked 4 Times in 4 Posts
Default

worked for me! god i love google!
__________________
Two months ago, I saw a provocative movie on cable TV. It was called The Net, with that girl from the bus.
Offline  
Old 12-29-2008, 11:34 AM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2008
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 46
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

wow. I had this same issue. Verizon AND Blackberry said that there was no way to send the certificates to the device and that it needed to be changed out. I didn't take that as my answer... so wiped the device and reloaded the os.

Now that this is here... things are easier! thanks a lot! (I wish this was posted a few weeks ago...;))
Offline  
Old 12-29-2008, 02:00 PM   #7 (permalink)
Talking BlackBerry Encyclopedia
 
jjd228's Avatar
 
Join Date: Dec 2005
Model: 9530
Carrier: Verizon. (Exchange/BES Architect & Engineer since the very very beginning :)
Posts: 393
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yeah, why didn't re-installing the OS fix this for the OP? That would have also re-installed all certs.
Offline  
Old 12-29-2008, 02:06 PM   #8 (permalink)
Thumbs Must Hurt
 
bryanparke's Avatar
 
Join Date: Dec 2004
Model: 8330
Carrier: Verizon
Posts: 55
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

From what I learned, the certificates were not included in the installer package. I don't understand it entirely, because I also wiped the phone and installed from scratch - no luck. I hope in the next builds they just include the .jad file with the certificates (if this makes sense).
__________________
Bryan Parke
Verizon Curve 8330
Offline  
Old 03-20-2009, 03:36 PM   #9 (permalink)
New Member
 
Join Date: Mar 2009
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Finally!!!

THANK GOD some one found the answer to at least one of the few issues I've been having since i wiped it a couple weeks ago. Now if only some one could find out why the freaking myspace issues....Thanks again...
Offline  
Old 03-26-2009, 01:23 PM   #10 (permalink)
New Member
 
Join Date: Mar 2009
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Thank You!

This did help me out also... Thanks very much!

-Bill.

Quote:
Originally Posted by bryanparke View Post
If anyone has recently upgraded their device software and then subsequently wiped the handheld, you may be getting the above error any time you use the Application Center on your BlackBerry Storm. You also are likely getting certificate errors when trying to use Visual Voicemail. After researching many sites and trying to fix this problem myself, I finally called Verizon to get some professional help. As it turns out, they had not been aware of this problem (at least they couldn't find anything in their support database). We dialed up RIM to get help and they too were not able find anything related. I had seen this article on CrackBerry .....
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.