BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-20-2008, 05:10 PM   #1 (permalink)
New Member
 
Join Date: Mar 2007
Model: 8830
Carrier: verizon
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Lying verizon salesmen

Please Login to Remove!

I've just found out that for people who go to verizon wireless corporate stores looking to upgrade might get the answer "sorry all sold out" while new customers are able to get the phone in store. Here is the background to what I've had to go through. I went the the local verizon wireless corportate store where I live looking to purchase the phone. However, storm was sold out but they told me that another store (located in 30 Mall Dr W # K38, Jersey City, NJ - (201) 239-4000) has 9 storms available. So, the sales person called the JC store to ask them to hold the phone until I get there... After few minutes the store salesperson basically told me they only sell it to NEW customers not upgrading customer... My response was "WHAT!!" thats ridiculous. I decided to call verizon and basically told the supervisor the story. The supervisor call me back and basically tells me that the store manager told him the store has no storms available.

So, I decided to go to the JC store with my wife, telling her to pretend to be a NEW customer. I went into the store about 5 mins after her pretending to be a upgrade customer. Basically, sales person my wife was dealing with tells her they have about 4 left. The sales person I was dealing with tells me it's sold out. Furious, I called back the supervisor and explained the situation and how they lied to him and me. The supervisor called the store manager directly and after couple of mins I was given the storm. How legal is this? Can they discriminate who to sell to? I will be definiately be consulting my lawyer friends about the legality of this experience.

To all if you who go/went to any verizon store.. I would first act like a NEW customer rather than telling them you're looking to upgrade. Looks like their policy is to be nice to new customers while for people looking to upgrade get the shit treatment.

Has anyone experience this before.

Last edited by kdav78 : 12-20-2008 at 05:14 PM.
Offline  
Old 12-20-2008, 05:15 PM   #2 (permalink)
Thumbs Must Hurt
 
franknbeans's Avatar
 
Join Date: Nov 2008
Model: Storm
PIN: N/A
Carrier: Vrz
Posts: 101
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

shit, that is why i just bought mine off verizon online.
Offline  
Old 12-20-2008, 05:46 PM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
341EastOf's Avatar
 
Join Date: Aug 2008
Location: Phoenix, AZ and Arlington, VA
Model: 8900
OS: 5.0.0.681
PIN: N/A
Carrier: T-Mobile
Posts: 288
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

That is definitely BS man.
Offline  
Old 12-20-2008, 06:31 PM   #4 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2005
Location: South Central, PA.
Model: 9530
Carrier: Verizon
Posts: 169
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

This issue has been discussed already in this forum. Verizon was doing this the very first day Storms were available. I just ordered mine over the phone on 11/21 and had it on 11/24. The VZW stores are trying to get new customers with the Storm since it is still in short supply.

As far as legality, I am not sure. I would imagine it is legal for VZW to do this otherwise they might not be doing it. I am not a lawyer so don't hold my feet to the fire on that one. I just deal with VZW customer service over the phone. I have always had great service this way and only had to wait two business days to get any of the phones I have ordered.
Offline  
Old 12-20-2008, 06:39 PM   #5 (permalink)
Thumbs Must Hurt
 
dwood721's Avatar
 
Join Date: Aug 2008
Location: PA
Model: 8330
PIN: N/A
Carrier: Verizon
Posts: 137
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I try to never deal with the stores anyway. The wife of a buddy of mine upgraded earlier this year from a chocolate to a pearl, then when the storm came out she wanted that instead. VZW customer care upgraded her again and she got the storm for the 2 yr upgrade price. Good news for anyone who sells used cars is that Cellular Sales Reps seem to have taken over the top spot for ripping people off. I used to sell VZW and its one of the reasons I don't anymore. I felt the need to be honest with my customers and they didn't like that too much.
__________________
SNAFU
Offline  
Old 12-20-2008, 06:42 PM   #6 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

So... if you get a lawyer, what happens? You already got your Storm. What is your lawyer going to do? Bump his chest against Verizon's floor full of corporate lawyers, lose your account with Verizon...

Maybe you'll feel better, but does it all gain you?
Offline  
Old 12-20-2008, 06:49 PM   #7 (permalink)
Retired BBF Moderator
 
Shaun's Avatar
 
Join Date: Oct 2007
Model: 9700
OS: 5.0.0.296
Carrier: at&t
Posts: 2,384
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Let's be clear... this is not a VZW only practice. This has happened to me at AT&T and to friends on Sprint and TMobile.
Offline  
Old 12-20-2008, 07:14 PM   #8 (permalink)
BBF Moderator
 
akosnitzky's Avatar
 
Join Date: Jul 2005
Location: Southern Florida
Model: 9650
OS: 6.0.0.333
Carrier: Verizon BIS
Posts: 14,484
Post Thanks: 6
Thanked 7 Times in 7 Posts
Default

It is not illegal. Its just a poor/immoral business practice.
__________________
------
Follow @akosnitzky on Twitter

LET'S GO CANES!
Offline  
Old 12-20-2008, 07:48 PM   #9 (permalink)
Talking BlackBerry Encyclopedia
 
SpectreBlofeld's Avatar
 
Join Date: Jun 2007
Model: 9630
OS: 4.5.x.x
PIN: N/A
Carrier: Verizon
Posts: 211
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm sure it's not even a store policy - it's just that there's a high demand and limited supply, and they make more money in commission on a new activation then an upgrade, so they're hogging them for newacts. Unfair but true.
Offline  
Old 12-20-2008, 07:55 PM   #10 (permalink)
CrackBerry Addict
 
dwp1975's Avatar
 
Join Date: Mar 2007
Location: Rockville, MD
Model: 9530
OS: 4.7.0.75
PIN: 304CEA0A
Carrier: Verizon Wireless
Posts: 569
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Your best bet is to not reward their foul practices with making a purchase. Verizon is messing this device launch left and right.
Offline  
Old 12-20-2008, 08:29 PM   #11 (permalink)
CrackBerry Addict
 
WorldIRC's Avatar
 
Join Date: Oct 2004
Location: Toronto
Model: 9900
OS: 5.0.0.0
Carrier: Rogers Wireless
Posts: 916
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

If a supervisor at "customer service" ever tried to tell me how to do my retail job, I'd be calling my HR department...personally. Store operations are entrusted with the Store Manager. Write to head office next time instead of getting customer service involved with the store.
__________________
Brian Bader
MSN / Email: [email address]
AOL: WorldIRC1986
Offline  
Old 12-20-2008, 07:33 PM   #12 (permalink)
Thumbs Must Hurt
 
dwood721's Avatar
 
Join Date: Aug 2008
Location: PA
Model: 8330
PIN: N/A
Carrier: Verizon
Posts: 137
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Shaun View Post
Let's be clear... this is not a VZW only practice. This has happened to me at AT&T and to friends on Sprint and TMobile.
This is true. All of the carriers preach about turnover, and how they want to keep customers around. They claim they will do a lot just to keep customers from switching to other carriers. To an extent thats true, the carriers themselves will do a lot to keep you as a customer. That idea hasn't for some reason transfered to the store level. Sales Associates aren't paid well on upgrades, and either are the stores. There really isn't any incentive for the reps to upgrade you. That obviously can start another argument about it being their job and it shouldn't matter about incentive. Lets be real too, money talks. If a rep or store knows they can make $50 plus to add a new customer instead of $5 or $10 for an upgrade this situation is what you end up with.

After that you can get even more in depth and talk about independent dealers. They may only do new lines on new hot phones when they come out just out of a cost thing. The prices you see on phones are usually cheaper then what the dealer pays for them. They use the commision earned to offset the loss. So if you go in to upgrade and they wont let you, thats because they can't sell the phone that cheap and still make a profit since the com is so low.

Note: I don't agree with stores telling you they are out of a phone when they aren't. At the very least if they only want to sell it to new customers they should tell you that, and not that they don't have any in stock
__________________
SNAFU
Offline  
Old 12-20-2008, 07:33 PM   #13 (permalink)
BBF Moderator
 
rachamphetamine's Avatar
 
Join Date: Mar 2008
Model: --
PIN: E SOL
Carrier: VZW
Posts: 3,117
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

To me this doesn't sound like a Verizon policy - just an unfortunate store policy, as mentioned above. If you want to complain, don't get a lawyer. Just write higher-ups with your experiences.
Offline  
Old 12-20-2008, 09:37 PM   #14 (permalink)
New Member
 
Join Date: May 2007
Location: Pennsylvania
Model: 9530
Carrier: Verizon
Posts: 10
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Been to that JC store. They jerked me about when it came out saying new verizon customers get first dibs on the phone. They told me to sign a sheet for people who wanted to upgrade but I just left and went to another store.
Offline  
Old 12-20-2008, 10:09 PM   #15 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2008
Location: Pittsburgh PA
Model: STORM
PIN: N/A
Carrier: VERIZON WIRELESS
Posts: 153
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by kdav78 View Post
How legal is this? Can they discriminate who to sell to? I will be definiately be consulting my lawyer friends about the legality of this experience.
Get a life, you got the phone
Offline  
Old 12-21-2008, 05:53 PM   #16 (permalink)
New Member
 
Join Date: Mar 2007
Model: 8830
Carrier: verizon
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by ScottRPriester View Post
Get a life, you got the phone
Don't ridicule me... unless you're the loser salesman I've had to deal with. Or you just don't understand the point.
Offline  
Old 12-21-2008, 05:55 PM   #17 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Maybe he didn't understand the post, so that qualifies him to ridicule you?
Offline  
Old 12-21-2008, 06:04 PM   #18 (permalink)
Retired BBF Moderator
 
Shaun's Avatar
 
Join Date: Oct 2007
Model: 9700
OS: 5.0.0.296
Carrier: at&t
Posts: 2,384
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by kdav78 View Post
Don't ridicule me... unless you're the loser salesman I've had to deal with. Or you just don't understand the point.
At the risk of sounding like I am ridiculing... can you point to a sales based operation where shady dealings don't take place? If you are being truly honest, isn't the margin of "shady" the very nature of sales? I would have to call my lawyer friends about my mechanic, my car dealer, my doctor, my insurance agent, the natural gas company... (I could go on and on).

If you ask me, invoking the "legal action" card is equally off-putting.
Offline  
Old 12-21-2008, 06:47 PM   #19 (permalink)
New Member
 
Join Date: Dec 2008
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

FWIW, I purchased my Storm the day they hit the streets at my local Verizon store [actual stand-alone corp. store, not a kiosk or Best Buy thing]. I've been a Verizon customer for years, so this was done as an upgrade, not a new account. I got one of what was supposedly about 25 phones they received prior to launch...no issues, no hassles.

I'm going to guess that what you ran into was an individual store trying to ration out what few phones they had. Very unfortunate none the less...I would have been quite disappointed had I received the same treatment you did.

Quote:
Originally Posted by kdav78 View Post
I've just found out that for people who go to verizon wireless corporate stores looking to upgrade might get the answer "sorry all sold out" while new customers are able to get the phone in store. Here is the background to what I've had to go through. I went the the local verizon wireless corportate store where I live looking to purchase the phone. However, storm was sold out but they told me that another store (located in 30 Mall Dr W # K38, Jersey City, NJ - (201) 239-4000) has 9 storms available. So, the sales person called the JC store to ask them to hold the phone until I get there... After few minutes the store salesperson basically told me they only sell it to NEW customers not upgrading customer... My response was "WHAT!!" thats ridiculous. I decided to call verizon and basically told the supervisor the story. The supervisor call me back and basically tells me that the store manager told him the store has no storms available.

So, I decided to go to the JC store with my wife, telling her to pretend to be a NEW customer. I went into the store about 5 mins after her pretending to be a upgrade customer. Basically, sales person my wife was dealing with tells her they have about 4 left. The sales person I was dealing with tells me it's sold out. Furious, I called back the supervisor and explained the situation and how they lied to him and me. The supervisor called the store manager directly and after couple of mins I was given the storm. How legal is this? Can they discriminate who to sell to? I will be definiately be consulting my lawyer friends about the legality of this experience.

To all if you who go/went to any verizon store.. I would first act like a NEW customer rather than telling them you're looking to upgrade. Looks like their policy is to be nice to new customers while for people looking to upgrade get the shit treatment.

Has anyone experience this before.
Offline  
Old 12-21-2008, 06:51 PM   #20 (permalink)
Thumbs Must Hurt
 
taeisme's Avatar
 
Join Date: Feb 2006
Location: GA
Model: Storm
Carrier: Verizon
Posts: 114
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I ordered mine online and they gave me the run around and finally i got one person to actually send me the phone and I wrote the VZW people an email about how i was treated and they responded with comps and stuff. but they were quite apologetic about the way i was treated.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.