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Old 12-24-2008, 02:55 PM   #1 (permalink)
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Default BES and BIS email trouble

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I'm having a strange issue with my email. I am on a BES server, but I am also getting my personal POP3 mail in a separate folder with BIS.

Until 2 days ago, I was receiving my personal emails in the separate folder (as well as in the messages folder) and I was able to send and receive.

Now, I receive all my mail only in my Messages folder. I've tried toggling combined and separate folders. I also can not send email from my personal account. BES is working perfectly fine. I have done a hard reset with a battery pull and tried re-syncing with DM. Still no luck. I did just come back into the country, but I had the wireless turned off the entire time I was overseas.

Does anyone have any suggestions?
I'm using a Storm with 4.7.0.75
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Old 12-24-2008, 03:27 PM   #2 (permalink)
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Go into setup>email> and re-enter your password. If done correctly you will get an e-mail in your BIS folder pretty much immediately saying "you should start receiving email in 20 minutes"...

For some reason my device lost the password a week or so ago and I was getting the same issue, re-sync'd and I am good to go.
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Old 12-24-2008, 04:02 PM   #3 (permalink)
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I would also go into your BIS account and re-send service books....
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Old 12-24-2008, 04:47 PM   #4 (permalink)
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Thank you for your help!

It was the service books. I had to call VZ to get it corrected. My BIS setup was a little messed up and the rep was able to correct it in just a few seconds.

After they reset everything, because I wasn't able to login to BIS, the messages started flowing.
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Old 12-26-2008, 06:27 PM   #5 (permalink)
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Same dang thing is happening to me!!!!!
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