12-28-2008, 03:59 PM
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| | Desktop 4.7 will not install - no way, now how
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HELP! I have just received my new Storm. The handset itself is fine, but I can not get Blackberry Dekstop 4.7 to install on Vista Ultimate, either off the CD or from the 4.7 install file downloaded from RIM.
The script proceeds fine until InstallShield tries to actually install the software ("Pease wait while the InstallShield installs Blackberry Desktop Software 4.7 / This may take several mintes"). There is a quick flash (an error window?) which immediately vanishes from the screen, then nothing. No advance of the progress bar at all. After a half houf, the Task Manager says that InstallShiled is still running, but NOTHING is happening let laone installed!
I am also running Norton Internet Security 2009, if that's an issue, which I've disabled to no avail.
What is preventing this install?? Thanks, people!!