BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 12-30-2008, 11:31 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2008
Model: 9500
PIN: N/A
Carrier: verizon
Posts: 38
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Random "Device is Locked"

Please Login to Remove!

This is driving me and my users crazy. Random "Device is Locked". Just installed .85 with the hopes that it would be corrected but it's still a problem. I'll be using the phone, taking a pic, sending an email, browsing, what have you and all of a sudden the device locks. I have to press "Unlock" and enter my password.

It's completely ramdom???

Any ideas?
Offline  
Old 12-30-2008, 11:59 AM   #2 (permalink)
BBF Moderator
 
rachamphetamine's Avatar
 
Join Date: Mar 2008
Model: --
PIN: E SOL
Carrier: VZW
Posts: 3,117
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Sounds like it's a bug in .85. Part of the beta experience. If it's really driving you crazy, you might want to roll back to .76 or .75.
Offline  
Old 12-30-2008, 12:02 PM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2008
Model: 9500
PIN: N/A
Carrier: verizon
Posts: 38
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

It's not .85 it's been doing this since the original build.
Offline  
Old 12-30-2008, 06:57 PM   #4 (permalink)
New Member
 
Join Date: Jan 2005
Location: Portland, Oregon
Model: 9000
Carrier: a t & t
Posts: 8
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

We have a lot of Storm's but just got one yesterday which does this very thing, it was running .65 so I upgraded to .75 hoping it would fix it. Nada.

I am thinking it is bad hardware/accelerometer because it is so random (and frequent)
Offline  
Old 12-30-2008, 09:14 PM   #5 (permalink)
Thumbs Must Hurt
 
pastor_rob's Avatar
 
Join Date: Apr 2007
Location: Asheville, NC
Model: 9550
OS: 5.0.0.320
Carrier: Verizon
Posts: 63
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

You have to be careful because hitting the top left hand corner of the storm locks the phone. It is a mute button but it also locks the phone. Sometimes when I am taking it out of the case it hits it by mistake and locks the phone.

I don't personally think it is a defect ... just an accident because of the placement of the button. See if that works and report back!!!

HAPPY NEW YEAR ALL!!!
Offline  
Old 12-31-2008, 07:53 AM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2008
Model: 9500
PIN: N/A
Carrier: verizon
Posts: 38
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for the replys. The problem is not the lock (bottom left button) that locks the entire device. This problem is as stated above, random times regardless of the backlight timeout setting and inactivity timeout settings. I have seven other users reporting the same problem so I don't believe it's a one device problem.
Offline  
Old 12-31-2008, 09:46 AM   #7 (permalink)
Thumbs Must Hurt
 
Blackberry Guru's Avatar
 
Join Date: Sep 2007
Model: 9530
OS: 4.7.0.99
PIN: N/A
Carrier: Verizon Wireless
Posts: 118
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

No issues with this with mine. It locks every hour because I have it set to, and when I hit the lock button in the upper left hand corner. No other times.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.